Personnel Officer (Employee Development)
Service: Personnel Services
Grade scale: Grade 3 level 2-4
Reports to: Personnel Adviser (Employee Development)
Purpose of the job
Support the effective delivery of learning and development activities across the council.
Key tasks and responsibilities
Oversee the production of information for publications.
To design, deliver, evaluate, and continually improve a range of workforce development programme and to enhance leadership capability, personal effectiveness, and organisational performance.
Diagnose learning needs and design, deliver, and evaluate bespoke training interventions to meet service requirements.
Design and deliver management development, personal development, and soft skills training programmes.
Deliver training and development sessions for a wide range of stakeholders as required.
Use a range of personality profiling tools to deliver individual, team, and leadership development workshops.
Provide professional support, guidance, and assessment assistance to learners undertaking Management and Leadership qualifications.
Person specification
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Criteria |
Essential |
Desirable |
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Education, qualification and training |
Professional HR qualification and / or relevant experience in operational HR service delivery. |
CIPD accreditation. |
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Skills, knowledge and experience |
Highly proficient in the use of Microsoft Office applications, including Word, Excel, and Outlook, with the ability to produce high-quality documents, manage data effectively, and communicate professionally. Demonstrate knowledge and understanding of Personnel policies and practice. Ability to analyse information and investigate to understand causes and implications. Recognise, report and provide solutions to problems using procedures and initiative. Excellent organisational and time management skills, with the ability to prioritise and manage multiple projects. Up to date knowledge of relevant employment law legislation. |
Experience working within a public sector or local government setting. Experience working in partnership with Trade Unions. |
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Personal qualities |
Flexible, adaptable and able to work in a fast-paced environment. Ability to prioritise workload, deliver results against agreed timescales and achieve deadlines. Demonstrates strong written and verbal communication skills, including the ability to present ideas clearly and persuasively. Self-motivated and able to work to a high standard with minimal supervision. Inclusive and supportive team player. To work in a flexible, adaptable manner and to always act with discretion and tact. Ability to respond effectively to changing priorities. Calm and professional when responding to unplanned or urgent situations. |
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Other |
To demonstrate behaviours consistent with honesty and openness: treating people consistently, fairly and with respect Ability to works as part of a team as well as on own initiative. |
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Safer recruitment checks
As part of our approach to good practice and safer recruitment we carry out a number of pre-employment checks:
- Asylum and Immigration right to work in the UK.
- Reference check: external candidates require 2 references, one of which must be from present or most recent employer; Internal candidates require 1 reference from current line manager.
- Candidate Disclosure Scotland check, where applicable.
Behaviour framework
The council’s behaviour framework is a set of core behaviours that defines how employees approach work to enable the delivery of key tasks for the role. The expected behaviours for this role are:
Efficient
- Use initiative and drive to improve and develop systems and processes to increase efficiency achieving better outcomes in service delivery.
- Suggests ways to improve how others organise their own work.
- As a manager or professional/expert you actively seek solutions to deliver improvements and involves others in the development of solutions and improvements.
- Agrees SMART objectives for both team and individual employees reviewing progress to achieve successful outcomes.
- Manage budgets with no overspends and applying the council’s financial policies and procedures.
- Ensures sustainability and environmental awareness practices are being implemented and that they inform the development of new projects/initiatives.
Flexible
- Anticipates and responds flexibly to changing priorities and modifies practice to meet changing environment.
- Identifies and implements new ways of working.
- Supports individuals and team at times of both organisational and personal change making appropriate adjustments to accommodate individual needs where required.
- Expresses a positive approach to change and promotes the benefits of change to team and colleagues.
- Actively listens to customer feedback and takes action to improve customer experience.
Performing
- Use professional expertise and knowledge to ensure the council is leading best practice to improve outcomes.
- Ensure that the council is meeting it’s legislative and statutory requirements by keeping abreast of new initiatives and legislation.
- Evaluates and reviews the impact of service improvements from the customers perspective.
- Identifies trends and creates solutions.
- Ensuring that health and safety practices, policies and procedures are applied keeping employees and customers safe and minimising workplace accidents and injuries.
- Implements the council’s maximising attendance policy and procedure ensuring action is taken and recorded on people connect.
- Considers risk in the context of service development and delivery.
Working with others
- Promotes a positive team environment with good morale.
- Works with other teams and colleagues internally and externally, developing relationships and sharing knowledge, ideas and expertise to achieve outcomes.
- Provide objective and constructive advice and support if tensions arise.
- Shares knowledge with internal and external colleagues to achieve common objectives.
- Giving praise and recognition for good work.
- Use professional identity and expert knowledge to work across disciplines breaking down professional barriers to improve outcomes for individuals and communities.
- Encourages colleagues to consider different perspectives in their work.
- Adapts communication to encourage desired behaviour.
Leading
- Understands what needs to be achieved and ensures that this is communicated to team members.
- Expresses positive expectations of others to support their development.
- Recognise individual and team achievements thanking and praising others.
- Maintain a positive approach and motivate team when things go wrong, or demands are high.
- You identify talent and provide opportunities for those individuals who wish to progress or learn new skills.
- Takes responsibility for personal and team development needs taking account of learning styles and available learning/training methods of delivery.
- Uses professional judgement/expert knowledge to make informed decisions.