Personnel Officer - (Maximising Attendance)
Service: Personnel Services
Grade scale: Grade 3 Level 2-4
Reports to: Personnel Adviser
Purpose of the job
To provide professional advice, support, information and guidance to employees, managers and representatives.
To provide guidance on all employee matters relating to Maximising Attendance which comply with best personnel practice, legislative developments and contribute to the outcomes of the Maximising Attendance Action Plan.
Key tasks and responsibilities
To provide professional advice and guidance on policies, procedures relating to Maximising Attendance to Resources.
To contribute to the development, promotion and evaluation of specific action relating to the Maximising Attendance Action Plan and promote best practice to improve absence levels across the council.
To deliver, implement, monitor and promote Maximising Attendance within the resource and review on a regular basis to ensure effectiveness.
To co-ordinate reporting to resources and HR management teams on Maximising Attendance activity and performance.
To support employee relations processes linked to maximising attendance, in conjunction with managers and trade union representatives.
Person specification
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Criteria |
Essential |
Desirable |
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Education, qualification and training |
Professional HR qualification, and / or relevant demonstrable experience in operational HR service delivery |
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Skills, knowledge and experience |
Highly proficient in the use of Microsoft Office applications, including Word, Excel, and Outlook, with the ability to produce high-quality documents, manage data effectively, and communicate professionally. Knowledge and understanding of Personnel policies and practice Knowledge and understanding of application of absence management processes Ability to analyse data and report findings Up to date knowledge of relevant employment law legislation |
Experience working within a public sector or local government setting Working in partnership with Trade Unions |
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Personal qualities
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Flexible, adaptable and able to work in a fast paced environment Ability to prioritise and organise workload, deliver results against agreed timescales and achieve deadlines Excellent organisational and time management skills, with the ability to prioritise and manage multiple tasks Strong written and verbal communication skills, including the ability to present ideas clearly and persuasively Ability to build positive relationships with customers and colleagues through professional, responsive, and customer-focused service Ability to respond effectively to changing priorities Highly motivated with a positive and proactive approach to work |
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Other |
To demonstrate behaviours consistent with honesty and openness: treating people consistently, fairly and with respect Ability to works as part of a team as well as on own initiative To work in a flexible, adaptable manner and to always act with discretion and tact Collaborative and inclusive, with a strong commitment to promoting equality, diversity, and fairness |
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Safer recruitment checks
As part of our approach to good practice and safer recruitment we carry out a number of pre-employment checks:
- Asylum and Immigration right to work in the UK.
- Reference check: external candidates require 2 references, one of which must be from present or most recent employer; Internal candidates require 1 reference from current line manager.
- Candidate Disclosure Scotland check, where applicable.
Behaviour framework
The council’s behaviour framework is a set of core behaviours that defines how employees approach work to enable the delivery of key tasks for the role. The expected behaviours for this role are:
Efficient
- Use initiative and drive to improve and develop systems and processes to increase efficiency achieving better outcomes in service delivery.
- Suggests ways to improve how others organise their own work.
- As a manager or professional/expert you actively seek solutions to deliver improvements and involves others in the development of solutions and improvements.
- Agrees SMART objectives for both team and individual employees reviewing progress to achieve successful outcomes.
- Manage budgets with no overspends and applying the council’s financial policies and procedures.
- Ensures sustainability and environmental awareness practices are being implemented and that they inform the development of new projects/initiatives.
Flexible
- Anticipates and responds flexibly to changing priorities and modifies practice to meet changing environment.
- Identifies and implements new ways of working.
- Supports individuals and team at times of both organisational and personal change making appropriate adjustments to accommodate individual needs where required.
- Expresses a positive approach to change and promotes the benefits of change to team and colleagues.
- Actively listens to customer feedback and takes action to improve customer experience.
Performing
- Use professional expertise and knowledge to ensure the council is leading best practice to improve outcomes.
- Ensure that the council is meeting it’s legislative and statutory requirements by keeping abreast of new initiatives and legislation.
- Evaluates and reviews the impact of service improvements from the customers perspective.
- Identifies trends and creates solutions.
- Ensuring that health and safety practices, policies and procedures are applied keeping employees and customers safe and minimising workplace accidents and injuries.
- Implements the council’s maximising attendance policy and procedure ensuring action is taken and recorded on people connect.
- Considers risk in the context of service development and delivery.
Working with others
- Promotes a positive team environment with good morale.
- Works with other teams and colleagues internally and externally, developing relationships and sharing knowledge, ideas and expertise to achieve outcomes.
- Provide objective and constructive advice and support if tensions arise.
- Shares knowledge with internal and external colleagues to achieve common objectives.
- Giving praise and recognition for good work.
- Use professional identity and expert knowledge to work across disciplines breaking down professional barriers to improve outcomes for individuals and communities.
- Encourages colleagues to consider different perspectives in their work.
- Adapts communication to encourage desired behaviour.
Leading
- Understands what needs to be achieved and ensures that this is communicated to team members.
- Expresses positive expectations of others to support their development.
- Recognise individual and team achievements thanking and praising others.
- Maintain a positive approach and motivate team when things go wrong, or demands are high.
- You identify talent and provide opportunities for those individuals who wish to progress or learn new skills.
- Takes responsibility for personal and team development needs taking account of learning styles and available learning/training methods of delivery.
- Uses professional judgement/expert knowledge to make informed decisions.