Revenue Assistant (Sundry Debt)
Service: Finance (Transactions)
Grade scale:Grade 1 Level 1-4
Reports to: Team Leader
Purpose of the job
To undertake a range of general clerical, processes / tasks in accordance with pre-determined procedures and instructions which contribute to the effective provision of the Sundry Debt team.
To deal with enquires in relation to the billing and collection of Sundry Debts, including Social Work and Housing and Technical Resources accounts.
Key tasks and responsibilities
Provide clerical support to the team ensuring a high level of security and confidentiality within the office to contribute to the effectiveness of the service.
Process correspondence and documentation in order to communicate and present service information in a clear and concise manner.
Analyse and process reports and claims ensuring regular review and cross matching with all in-house systems.
Update and maintain the Sundry Debt system and suspense accounts accurately.
Provide an in-house billing and debt recovery service including; updating and maintaining payment arrangements, contacting customer in relation to arrears, missed payments and billing.
Liaise effectively with internal / external customers and stakeholders to ensure the effective provision of the team.
Person specification
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Criteria |
Essential |
Desirable |
|---|---|---|
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Education, qualification and training |
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Educated to National Level 5/Standard grade or equivalent |
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Skills, knowledge and experience |
Basic IT skills, including Microsoft Office applications such as Word, Excel, and Outlook Demonstrate numeracy and literacy skills, with the ability to communicate clearly and work accurately Demonstrate attention to detail, ensuring information and documentation are accurate and complete Customer care and interpersonal skills, with the ability to respond to enquiries in a professional and helpful manner. Effective communication skills, both verbal and written |
Have a good working knowledge of Microsoft packages with experience of maintaining and populating spreadsheets and producing word documents |
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Personal qualities |
Ability to prioritise workload, deliver results against agreed timescales and achieve deadlines Positive and proactive approach to work Ability to develop and learn new skills Ability to work under own initiative but also as part of a team Ability to share knowledge and information with others Self-motivated and able to work to a high standard with minimal supervision To work in a flexible, adaptable manner and to always act with discretion and tact |
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Other |
To demonstrate behaviours consistent with honesty and openness: treating people consistently, fairly and with respect Inclusive and supportive team player |
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Safer recruitment checks
As part of our approach to good practice and safer recruitment we carry out a number of pre-employment checks
- Asylum and Immigration right to work in the UK.
- Reference check: external candidates require 2 references, one of which must be from present or most recent employer; Internal candidates require 1 reference from current line manager.
- Candidate Disclosure Scotland check, where applicable.
Behaviour framework
The council’s behaviour framework is a set of core behaviours that defines how employees approach work to enable the delivery of key tasks for the role. The expected behaviours for this role are:
Efficient
- Punctual and conscientious in your approach to work.
- Use council resources efficiently, avoiding waste and unnecessary expense.
- Identify inefficiency in processes and communicate this to your manager.
- Meet deadlines and targets in your day-to-day work.
- Understand the impact of wasteful behaviours on the environment and you act to minimise this impact.
- Use of information technology to achieve best outcomes.
Flexible
- Willing to learn new tasks and accept new ways of working.
- Willing to be flexible in your approach to work to meet changing service delivery needs, deadlines, and urgent priorities.
- Help team members when they have urgent deadlines and prioritise your work accordingly.
- Understand the need for change and are open to this across your working life.
Performing
- Is polite, professional and friendly to customers and apply customer care standards and attitudes at all times.
- Works safely to maintain the safety of yourself and other raising concerns about unsafe working practices.
- Meets standards of work required in your role in terms of quality and output.
- Uses initiative to solve problems and raise potential issues.
- Acknowledges when mistakes are made and learns from them.
- Seeks feedback on your performance to learn and improve.
Working with others
- Works alongside internal and external colleagues to meet common objectives.
- Has professional relationships with colleagues and is aware of dignity at work standards.
- Actively and respectfully listens to people in order to understand them and their views.
- Contributes appropriately in team and other meetings and discussions.
- Presents words and views clearly in a way that other people find meaningful.
- Respect diversity and promote equality of opportunity when working with colleagues and members of the public.
Leading
- Role models the standards of behaviours expected of a South Lanarkshire Council employee.
- Displays and enables leadership through sharing knowledge and skills, seeking guidance and providing support to your colleagues, team and the wider community.
- Is aware of and adheres to professional codes of practice and the council’s code of conduct and understand how these impact on employment with the council and public perception of council employees.