Revenue Officer (NDR)
Service: Benefits and Revenue
Grade scale: Grade 2 level 1-2
Reports to: Team Leader (Non-Domestic Rates and Sundry Income)
Purpose of the job
To contribute towards the effective administration, review and collection of non-domestic rates in line with the council’s Council Tax and Debt Recovery Policies, Procedures, Systems and Processes in order to achieve service objectives.
Key tasks and responsibilities
Carry out non-domestic rates administration in accordance with policy, procedures and legislation.
To efficiently and effectively enforce South Lanarkshire Council’s arrears policy in accordance with policy, procedures and legislation.
Carry out non-domestic rates reviews in accordance with policy, procedures and legislation.
Provide a call handling service to customers, providing advice and guidance in relation to non-domestic rates collection, administration and reviews.
Liaise with internal and external customers and agencies to ensure the effective provision of the service.
Person specification
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Criteria |
Essential |
Desirable |
|---|---|---|
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Education, qualification and training |
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National Certificate in English or equivalent |
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Skills, knowledge, experience |
Demonstrate excellent administrative skills Highly proficient in the use of Microsoft Office applications, including Word, Excel, and Outlook, with the ability to produce high-quality documents, manage data effectively, and communicate professionally Ability to work collaboratively, forming effective relationships across teams and services, and drive forward a culture of best value, teamwork, accountability and success Have effective communication skills Build effective networks and drive for excellence in customer care |
Knowledge and understanding of non-domestic rates and associated legislation. Debt recovery experience Call centre experience |
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Personal qualities |
Strong commitment to improving services Self-motivated and able to work to a high standard with minimal supervision Inclusive and supportive team player To work in a flexible, adaptable manner and to always act with discretion and tact |
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Other |
To demonstrate behaviours consistent with honesty and openness: treating people consistently, fairly and with respect |
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Safer recruitment checks
As part of our approach to good practice and safer recruitment we carry out a number of pre-employment checks.
- Asylum and Immigration right to work in the UK.
- Reference check: external candidates require 2 references, one of which must be from their present or most recent employer; Internal candidates require 1 reference from their current line manager.
- Candidate Disclosure Scotland check, where applicable.
Behaviour framework
The council’s behaviour framework is a set of core behaviours that defines how employees approach work to enable the delivery of key tasks for the role. The expected behaviours for this role are:
Efficient
- Punctual and conscientious in your approach to work.
- Use council resources efficiently, avoiding waste and unnecessary expense.
- Identify inefficiency in processes and communicate this to your manager.
- Meet deadlines and targets in your day-to-day work.
- Understand the impact of wasteful behaviours on the environment and you act to minimise this impact.
Flexible
- Willing to learn new tasks and accept new ways of working.
- Willing to be flexible in your approach to work to meet changing service delivery needs, deadlines, and urgent priorities.
- Help team members when they have urgent deadlines and prioritise your work accordingly.
- Understand the need for change and are open to this across your working life.
Performing
- Is polite, professional and friendly to customers and apply customer care standards and attitudes at all times.
- Works safely to maintain the safety of yourself and other raising concerns about unsafe working practices.
- Meets standards of work required in your role in terms of quality and output.
- Uses initiative to solve problems and raise potential issues.
- Acknowledges when mistakes are made and learns from them.
- Seeks feedback on your performance to learn and improve.
Working with others
- Works alongside internal and external colleagues to meet common objectives.
- Has professional relationships with colleagues and is aware of dignity at work standards.
- Actively and respectfully listens to people in order to understand them and their views.
- Contributes appropriately in team and other meetings and discussions.
- Presents words and views clearly in a way that other people find meaningful.
- Respect diversity and promote equality of opportunity when working with colleagues and members of the public.
Leading
- Role models the standards of behaviours expected of a South Lanarkshire Council employee.
- Displays and enables leadership through sharing knowledge and skills, seeking guidance and providing support to your colleagues, team and the wider community.
- Is aware of and adheres to professional codes of practice and the council’s code of conduct and understand how these impact on employment with the council and public perception of council employees.