Revenue Officer (Systems)
Service: Benefits and Revenue
Grade scale: Grade 2 level 3-4
Reports to: Team Leader
Purpose of the job
System testing and administration of the NEC Orbis systems (Council Tax and Benefits) and CIVICA system.
Key tasks and responsibilities
To participate in the system testing and administration of the Northgate systems (Council Tax and Benefits) and CIVICA system ensuring compliance with all business-related regulations.
Testing of new Education Benefit system software releases ensuring legislative compliance and functionality. To advise and contribute on the development of new policies and procedures and/or the updating of existing policies and procedures.
The responsibility for the administration and authorisation of Education Maintenance Allowances and Clothing Grants / Free School Meals.
To provide instruction, support, guidance and advice to team and service members, when required.
Participate in effective liaison with internal / external customers / stakeholders and software suppliers in order that legislative changes and system errors are resolved timeously. Prepare and analyse ad hoc reports ensuring targets, procedures and processes are followed.
Conduct system checks to ensure the integrity of information held within all relevant in-house systems and subsequent interfaces between systems.
Prepare and analyse ad hoc reports ensuring targets, procedures and processes are followed.
Person specification
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Criteria |
Essential |
Desirable |
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Education, qualification and training |
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National Certificate in English or equivalent |
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Skills, knowledge, experience |
Demonstrate effective numeracy and literacy skills, with the ability to communicate clearly in both written and verbal formats. Demonstrate strong attention to detail, producing accurate and complete information and documentation. Ability to build positive relationships with customers by delivering a professional, responsive, and customer-focused service. Strong interpersonal and communication skills, with the ability to handle enquiries effectively and provide clear, helpful support. |
Knowledge and understanding of Education maintenance allowances, clothing grants and free school meals. |
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Personal qualities |
Calm and professional when responding to unplanned or urgent situations. Demonstrate a professional, discreet and courteous manner when dealing with colleagues and customers. Ability to adapt effectively to changing priorities and workloads. Ability to work with discretion, tact and professionalism at all times Highly motivated, reliable and dependable with a positive and proactive approach to work Demonstrates a strong commitment to delivering high-quality services that meet the needs of internal and external customers. Inclusive and supportive team player |
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Other |
To demonstrate behaviours consistent with honesty and openness: treating people consistently, fairly and with respect |
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Safer recruitment checks
As part of our approach to good practice and safer recruitment we carry out a number of pre-employment checks.
- Asylum and Immigration right to work in the UK.
- Reference check: external candidates require 2 references, one of which must be from their present or most recent employer; Internal candidates require 1 reference from their current line manager.
- Candidate Disclosure Scotland check, where applicable.
Behaviour framework
The council’s behaviour framework is a set of core behaviours that defines how employees approach work to enable the delivery of key tasks for the role. The expected behaviours for this role are:
Efficient
- Punctual and conscientious in your approach to work.
- Use council resources efficiently, avoiding waste and unnecessary expense.
- Identify inefficiency in processes and communicate this to your manager.
- Meet deadlines and targets in your day-to-day work.
- Understand the impact of wasteful behaviours on the environment and you act to minimise this impact.
Flexible
- Willing to learn new tasks and accept new ways of working.
- Willing to be flexible in your approach to work to meet changing service delivery needs, deadlines, and urgent priorities.
- Help team members when they have urgent deadlines and prioritise your work accordingly.
- Understand the need for change and are open to this across your working life.
Performing
- Is polite, professional and friendly to customers and apply customer care standards and attitudes at all times.
- Works safely to maintain the safety of yourself and other raising concerns about unsafe working practices.
- Meets standards of work required in your role in terms of quality and output.
- Uses initiative to solve problems and raise potential issues.
- Acknowledges when mistakes are made and learns from them.
- Seeks feedback on your performance to learn and improve.
Working with others
- Works alongside internal and external colleagues to meet common objectives.
- Has professional relationships with colleagues and is aware of dignity at work standards.
- Actively and respectfully listens to people in order to understand them and their views.
- Contributes appropriately in team and other meetings and discussions.
- Presents words and views clearly in a way that other people find meaningful.
- Respect diversity and promote equality of opportunity when working with colleagues and members of the public.
Leading
- Role models the standards of behaviours expected of a South Lanarkshire Council employee.
- Displays and enables leadership through sharing knowledge and skills, seeking guidance and providing support to your colleagues, team and the wider community.
- Is aware of and adheres to professional codes of practice and the council’s code of conduct and understand how these impact on employment with the council and public perception of council employees.