Building Services Officer
Service: Property Services
Grade: Grade 3 level 2
Report to: Building Services Co-ordinator
Purpose of the job
To plan and supervise all associated work in accordance with council policy and departmental procedures within the relevant contract conditions. To liaise with client departments, line management and support staff promoting a corporate approach to all work matters.
Key tasks and responsibilities
Effectively supervise and control all resources and workload of all planned maintenance, new and ongoing work covering your operational area and report on same.
To supervise and develop the staff in line with service development to best meet the needs of the service.
Supervise and contribute to the continuous improvement, development, efficiency and effectiveness of the service and workflow/load while establishing and maintaining effective working relationships with clients, customers, operatives and line managers.
To assist in the management of the service delivery and performance of the section, reporting as required on performance.
Provide guidance and ensure all changes in legislation/trade developments are coordinated and issued to all associated personnel for your area of responsibility when requested.
Carry out all duties as directed and covered by council policy, resource procedures and current health and safety regulations.
Person specification
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Criteria |
Essential |
Desirable |
|---|---|---|
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Education, qualification and training |
Time served with trade qualifications. SVQ Level 3/City and Guilds |
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|
Skills, knowledge, experience |
Demonstrate a commitment to the principals of customer care, while displaying excellent communication and interpersonal skills Experience of working to timescales and pre-determined deadlines along with an awareness of health and safety in workplace |
IT experience |
|
Personal qualities |
Willingness to adapt and learn A commitment to honesty and openness; treating people consistently, fairly and with respect Inclusive and supportive team player To work in a flexible, adaptable manner and to always act with discretion and tact |
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Other |
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Full driving licence |
Safer recruitment checks
As part of our approach to good practice and safer recruitment, we carry out a number of pre-employment checks
- Asylum and Immigration right to work in the UK.
- Reference check: external candidates require 2 references, one of which must be from present or most recent employer; Internal candidates require 1 reference from current line manager.
- Candidate Disclosure Scotland check, where applicable.
Behaviour framework
The council’s behaviour framework is a set of core behaviours that defines how employees approach work to enable the delivery of key tasks for the role. The expected behaviours for this role are:
Efficient
- Punctual and conscientious in your approach to work.
- Use council resources efficiently, avoiding waste and unnecessary expense.
- Identify inefficiency in processes and communicate this to your manager.
- Meet deadlines and targets in your day-to-day work.
- Understand the impact of wasteful behaviours on the environment and you act to minimise this impact.
Flexible
- Willing to learn new tasks and accept new ways of working.
- Willing to be flexible in your approach to work to meet changing service delivery needs, deadlines, and urgent priorities.
- Help team members when they have urgent deadlines and prioritise your work accordingly.
- Understand the need for change and are open to this across your working life.
Performing
- Is polite, professional and friendly to customers and apply customer care standards and attitudes at all times.
- Works safely to maintain the safety of yourself and other raising concerns about unsafe working practices.
- Meets standards of work required in your role in terms of quality and output.
- Uses initiative to solve problems and raise potential issues.
- Acknowledges when mistakes are made and learns from them.
- Seeks feedback on your performance to learn and improve.
Working with others
- Works alongside internal and external colleagues to meet common objectives.
- Has professional relationships with colleagues and is aware of dignity at work standards.
- Actively and respectfully listens to people in order to understand them and their views.
- Contributes appropriately in team and other meetings and discussions.
- Presents words and views clearly in a way that other people find meaningful.
- Respect diversity and promote equality of opportunity when working with colleagues and members of the public.
Leading
- Role models the standards of behaviours expected of a South Lanarkshire Council employee.
- Displays and enables leadership through sharing knowledge and skills, seeking guidance and providing support to your colleagues, team and the wider community.
- Is aware of and adheres to professional codes of practice and the council’s code of conduct and understand how these impact on employment with the council and public perception of council employees.