Community Warden (Investigative Support)
Service: Housing Services
Grade scale: Grade 2 Level 1
Reports to: Team Leader
Purpose of the job
To promote the development of safe and inclusive communities and provide a range of services to communities to enhance both the amenity and safety within neighbourhoods.
Key tasks and responsibilities
Contribute to neighbourhood management and improve service delivery to local residents within communities with particular needs.
Develop and maintain good relationships with the community, actively working to address issues of concern as appropriate.
Responding and reporting incidents of anti-social behaviour and low-level neighbourhood disputes.
Adopt a proactive approach in identifying issues within a neighbourhood area including participating in CCTV monitoring, responding and reporting. Whilst ensuring legislative compliance is achieved and maintained in respect of CCTV including the Data Protection Act and all other relevant legislation.
Develop and promote relationships within local communities including police and other partner agencies within and outwith the Council to address neighbourhood issues.
Person specification
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Criteria |
Essential |
Desirable |
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Education, qualification and training
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Educated to National level 5 or equivalent |
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Skills, knowledge and experience |
Ability to use council resources efficiently, avoiding waste and unnecessary expense Ability to use information technology to achieve best outcomes Demonstrate initiative to solve problems and raise potential issues Able to work alongside internal and external colleagues to meet common objectives |
Experience of local government practice and procedures
Experience in working knowledge of Microsoft packages |
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Personal qualities
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Punctual and conscientious in approach to work Willing to learn new tasks and accept new ways of working Ability to work under own initiative Able to deal sensitively with highly confidential information Willing to be flexible in your approach to work to meet changing service delivery needs, deadlines and urgent priorities Polite, professional and friendly to customers and able to apply customer care standards and attitudes at all times |
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Other |
To demonstrate behaviours consistent with honesty and openness: treating people consistently, fairly and with respect To work in a flexible, adaptable manner and to always act with discretion and tact |
Full UK driving licence
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Safer recruitment checks
As part of our approach to good practice and safer recruitment we carry out a number of pre-employment checks:
- Asylum and Immigration right to work in the UK.
- Reference check: external candidates require 2 references, one of which must be from present or most recent employer; Internal candidates require 1 reference from current line manager.
- Candidate Disclosure Scotland check, where applicable.
Behaviour framework
The council’s behaviour framework is a set of core behaviours that defines how employees approach work to enable the delivery of key tasks for the role. The expected behaviours for this role are:
Efficient
- Punctual and conscientious in your approach to work.
- Use council resources efficiently, avoiding waste and unnecessary expense.
- Identify inefficiency in processes and communicate this to your manager.
- Meet deadlines and targets in your day-to-day work.
- Understand the impact of wasteful behaviours on the environment and you act to minimise this impact.
- Use of information technology to achieve best outcomes.
Flexible
- Willing to learn new tasks and accept new ways of working.
- Willing to be flexible in your approach to work to meet changing service delivery needs, deadlines, and urgent priorities.
- Help team members when they have urgent deadlines and prioritise your work accordingly.
- Understand the need for change and are open to this across your working life.
Performing
- Is polite, professional and friendly to customers and apply customer care standards and attitudes at all times.
- Works safely to maintain the safety of yourself and other raising concerns about unsafe working practices.
- Meets standards of work required in your role in terms of quality and output.
- Uses initiative to solve problems and raise potential issues.
- Acknowledges when mistakes are made and learns from them.
- Seeks feedback on your performance to learn and improve.
Working with others
- Works alongside internal and external colleagues to meet common objectives.
- Has professional relationships with colleagues and is aware of dignity at work standards.
- Actively and respectfully listens to people in order to understand them and their views.
- Contributes appropriately in team and other meetings and discussions.
- Presents words and views clearly in a way that other people find meaningful.
- Respect diversity and promote equality of opportunity when working with colleagues and members of the public.
Leading
- Role models the standards of behaviours expected of a South Lanarkshire Council employee.
- Displays and enables leadership through sharing knowledge and skills, seeking guidance and providing support to your colleagues, team and the wider community.
- Is aware of and adheres to professional codes of practice and the council’s code of conduct and understand how these impact on employment with the council and public perception of council employees.