Support Officer (Resettlement)
Service: Housing Services
Grade scale: Grade 3 Level 2
Reports to: MAPPA Lead Officer
Purpose of the job
To manage and plan accommodation for high need and/or high risk groups including involved in the justice system. Providing comprehensive housing advice, and support to clients in the community or prison estate.
Key tasks and responsibilities
Ensure the effective planning of suitable accommodation for high need / high risk groups, involved in the Justice system. Carrying out regular visits to clients in prison, state hospital and in the home, in accordance with support plans and risk assessments.
Work on a multi agency basis to develop individual support plans. Working in partnership with the Police, Social Work, Local Housing Office and other relevant internal / external agencies.
Ensure effective joint working systems and monitoring arrangements are in place for the high need / high risk groups.
Organise and schedule day to day workload to ensure effective service delivery.
Contribute to the achievement and review of performance targets and to promote the continued development of the service. Contributing to the strategic and legislative developments of the management and monitoring of systems.
Prepare all necessary reports in relation to individual clients, progression of caseload and performance in accordance with South Lanarkshire Councils policies and procedures.
Person specification
|
Criteria |
Essential |
Desirable |
|---|---|---|
|
Education, qualification and training |
Hold or willing to work towards a practice qualification, or equivalent which meets the full criteria for SSSC registration at Practitioner level |
|
|
Skills, knowledge and experience |
Experience of partnership working Experience of performance monitoring and reporting Knowledge of Housing legislation and regulations |
Knowledge and experience of working in a local authority and similar environment Experience of working to deadlines |
|
Personal qualities |
Willingness to learn new skills To demonstrate behaviours consistent with honesty and openness: treating people consistently, fairly and with respect Inclusive and supportive team player Ability to work in a high-pressured environment Must have excellent listening and communication skills. Must be able to work in challenging situations Comfortable using Microsoft Office applications such as Word, Excel, and Outlook, with the ability to create clear documents, manage data, and communicate effectively. |
|
| Other |
Commitment to service delivery and continuous improvement. To work in a flexible, adaptable manner and to always act with discretion and tact |
Safer recruitment checks
As part of our approach to good practice and safer recruitment we carry out a number of pre-employment checks:
- Asylum and Immigration right to work in the UK.
- Reference check: external candidates require 2 references, one of which must be from present or most recent employer; Internal candidates require 1 reference from current line manager.
- Candidate Disclosure Scotland check, where applicable.
Behaviour framework
The council’s behaviour framework is a set of core behaviours that defines how employees approach work to enable the delivery of key tasks for the role. The expected behaviours for this role are:
Efficient
- Punctual and conscientious in your approach to work.
- Use council resources efficiently, avoiding waste and unnecessary expense.
- Identify inefficiency in processes and communicate this to your manager.
- Meet deadlines and targets in your day-to-day work.
- Understand the impact of wasteful behaviours on the environment and you act to minimise this impact.
- Use of information technology to achieve best outcomes.
Flexible
- Willing to learn new tasks and accept new ways of working.
- Willing to be flexible in your approach to work to meet changing service delivery needs, deadlines, and urgent priorities.
- Help team members when they have urgent deadlines and prioritise your work accordingly.
- Understand the need for change and are open to this across your working life.
Performing
- Is polite, professional and friendly to customers and apply customer care standards and attitudes at all times.
- Works safely to maintain the safety of yourself and other raising concerns about unsafe working practices.
- Meets standards of work required in your role in terms of quality and output.
- Uses initiative to solve problems and raise potential issues.
- Acknowledges when mistakes are made and learns from them.
- Seeks feedback on your performance to learn and improve.
Working with others
- Works alongside internal and external colleagues to meet common objectives.
- Has professional relationships with colleagues and is aware of dignity at work standards.
- Actively and respectfully listens to people in order to understand them and their views.
- Contributes appropriately in team and other meetings and discussions.
- Presents words and views clearly in a way that other people find meaningful.
- Respect diversity and promote equality of opportunity when working with colleagues and members of the public.
Leading
- Role models the standards of behaviours expected of a South Lanarkshire Council employee.
- Displays and enables leadership through sharing knowledge and skills, seeking guidance and providing support to your colleagues, team and the wider community.
- Is aware of and adheres to professional codes of practice and the council’s code of conduct and understand how these impact on employment with the council and public perception of council employees.