LVJB - AIM Team Leader

Service: Valuation and Electoral Registration
Grade scale: Grade 2 Level 4 - Grade 3 level 4
Reports to: Assistant Assessor and Electoral Registration Officer

Purpose of the job

To prepare, maintain and update an accurate Valuation Roll, Valuation List (Council Tax) and Electoral Register having regard to statutory requirements.

Our vision is to deliver quality in the work which we undertake, provide efficient services to all service users, and ensure completeness and accuracy of the Electoral Register, Valuation Rolls, and the Valuation (Council Tax) lists.

To manage a team providing central administrative support for all three statutory functions undertaken by Lanarkshire Valuation Joint Board, providing audit checks on all services whilst meeting best practice targets.

To work closely with the Valuation service, coordinating the issue, collation and processing of Assessor Information Notices and Civil Penalties where required. To manage inhouse addressing databases, ensuring coordination with Corporate Address Gazetteers.

To manage, gather, coordinate, and manipulate data as requested by the Valuation section and the Management Team. Facilitating updates of both the Valuation Roll and the Council Tax list in accordance with statutory deadlines and best value objectives.

Key tasks and responsibilities

Develop, implement, and advise on administrative matters, procedures, instructions, and standards to ensure compliance with best practice and to meet the Board’s service objectives.

Provide performance management information and reports to the management team.

Provide specialist professional advice on specific administrative issues.

Oversee and supervise a team, including the identification of training and development needs and opportunities.

Represent the Lanarkshire Joint Valuation Board in a professional manner on internal and external groups.

Assist in the design, review, and implementation, of core information technology systems.

Person specification

Safer recruitment checks

As part of our approach to good practice and safer recruitment we carry out a number of pre-employment checks

• Asylum and Immigration right to work in the UK.
• Reference check: candidates require 2 references, one of which must be from present or most recent employer.
• Candidate Disclosure Scotland check, where applicable.

Behaviour framework

LVJB’s behaviour framework is a set of core behaviours that defines how employees approach work to enable the delivery of key tasks for the role. The expected behaviours for this role are:

Efficient

• Use initiative and drive to improve and develop systems and processes to increase efficiency achieving better outcomes in service delivery.
• Suggests ways to improve how others organise their own work.
• As a manager or professional/expert you actively seek solutions to deliver improvements and involves others in the development of solutions and improvements.
• Agrees SMART objectives for both team and individual employees reviewing progress to achieve successful outcomes.
• Manage budgets with no overspends and applying LVJB’s financial policies and procedures.
• Ensures sustainability and environmental awareness practices are being implemented and that they inform the development of new projects/initiatives.

Flexible

• Anticipates and responds flexibly to changing priorities and modifies practice to meet changing environment.
• Identifies and implements new ways of working.
• supports individuals and team at times of both organisational and personal change making appropriate adjustments to accommodate individual needs where required.
• Expresses a positive approach to change and promotes the benefits of change to team and colleagues.
• Actively listens to customer feedback and takes action to improve customer experience.

Performing

• Use professional expertise and knowledge to ensure LVJB is leading best practice to improve outcomes.
• Ensure that LVJB is meeting it’s legislative and statutory requirements by keeping abreast of new initiatives and legislation.
• Evaluates and reviews the impact of service improvements from the customers perspective.
• Identifies trends and creates solutions.
• Ensuring that health and safety practices, policies and procedures are applied keeping employees and customers safe and minimising workplace accidents and injuries.
• Implements LVJB’s maximising attendance policy and procedure ensuring action is taken and recorded on people connect.
• Considers risk in the context of service development and delivery.

Working with others

• Promotes a positive team environment with good morale.
• Works with other teams and colleagues internally and externally, developing relationships and sharing knowledge, ideas and expertise to achieve outcomes.
• Provide objective and constructive advice and support if tensions arise.
• Shares knowledge with internal and external colleagues to achieve common objectives.
• Giving praise and recognition for good work.
• Use professional identity and expert knowledge to work across disciplines breaking down professional barriers to improve outcomes for individuals and communities.
• Encourages colleagues to consider different perspectives in their work.
• Adapts communication to encourage desired behaviour.

Leading

• Understands what needs to be achieved and ensures that this is communicated to team members.
• Expresses positive expectations of others to support their development.
• Recognise individual and team achievements thanking and praising others.
• Maintain a positive approach and motivate team when things go wrong, or demands are high.
• You identify talent and provide opportunities for those individuals who wish to progress or learn new skills.
• Takes responsibility for personal and team development needs taking account of learning styles and available learning/training methods of delivery.
• Uses professional judgement/expert knowledge to make informed decisions.