SWRK - Care and Support Co-Ordinator

Service: Adult and Older People
Grade scale: Grade 2 Level 3-4 plus 2
Reports to: Care and Support Manager

Purpose of the job

To participate as part of the management team in the management of the delivery of the Care and Support Service to adults with a learning disability.

Key tasks and responsibilities

Arrange the provision of community-based services to service users using the relevant policy, procedural and financial framework. This includes the allocation of Care and Support Workers to meet the level of service provision identified by the assessor for the service user, reflected in the individual care plan and within the agreed budget.

Monitor and audit the provision of community-based services against National Standards and the Council’s Quality Standards, using the agreed procedural framework and as required by the Care and Support Manager.

Monitor and audit all documentation in relation to the service users’ daily living within the community which includes ensuring that Support Plans, Log Books, Financial documentation and other relevant records have been updated accurately and appropriately within agreed guidelines and procedures.

To monitor and review Support Plans within stated timescales and procedures and provide information to the Care and Support Manager as required. This includes where there is an immediate perceived change in need.

To ensure that staff are providing a high level of support to individual service users as determined by their Care/Support Plan, to meet their physical, emotional, social and spiritual needs.

Direct management of and supervision of the practice of Care and Support Workers, including the allocation of work and workload management.

Person specification

Safer recruitment checks

As part of our approach to good practice and safer recruitment we carry out a number of pre-employment checks:

• Asylum and Immigration right to work in the UK.
• Reference check: external candidates require 2 references, one of which must be from present or most recent employer; Internal candidates require 1 reference from current line manager.
• Candidate Disclosure Scotland check, where applicable.

Behaviour framework

The council’s behaviour framework is a set of core behaviours that defines how employees approach work to enable the delivery of key tasks for the role. The expected behaviours for this role are:

Efficient

• Use initiative and drive to improve and develop systems and processes to increase efficiency achieving better outcomes in service delivery
• Suggests ways to improve how others organise their own work
• As a manager or professional/expert you actively seek solutions to deliver improvements and involves others in the development of solutions and improvements
• Agrees SMART objectives for both team and individual employees reviewing progress to achieve successful outcomes
• Manage budgets with no overspends and applying the Council’s financial policies and procedures
• Ensures sustainability and environmental awareness practices are being implemented and that they inform the development of new projects/initiatives

Flexible

• Anticipates and responds flexibly to changing priorities and modifies practice to meet changing environment
• Identifies and implements new ways of working
• Supports individuals and team at times of both organisational and personal change making appropriate adjustments to accommodate individual needs where required
• Expresses a positive approach to change and promotes the  benefits of change to team and colleagues
• Actively listens to customer feedback and takes action to improve customer experience

Performing

• Use professional expertise and knowledge to ensure the Council is leading best practice to improve outcomes
• Ensure that the council is meeting it’s legislative and statutory requirements by keeping abreast of new initiatives and legislation
• Evaluates and reviews the impact of service improvements from the customers perspective
• Identifies trends and creates solutions
• Ensuring that health and safety practices, policies and procedures are applied keeping employees and customers safe and minimising workplace accidents and injuries.
• Implements the council’s maximising attendance policy and procedure ensuring action is taken and recorded on people connect
• Considers risk in the context of service development and delivery

Working with others

• Promotes a positive team environment with good morale
• Works with other teams and colleagues internally and externally, developing relationships and sharing knowledge, ideas and expertise to achieve outcomes
• Provide objective and constructive advice and support if tensions arise
• Shares knowledge with internal and external colleagues to achieve common objectives
• Giving praise and recognition for good work
• Use professional identity and expert knowledge to work across disciplines breaking down professional barriers to improve outcomes for individuals and communities
• Encourages colleagues to consider different perspectives in their work
• Adapts communication to encourage desired behaviour

Leading

• Understands what needs to be achieved and ensures that this is communicated to team members
• Expresses positive expectations of others to support their development
• Recognise individual and team achievements thanking and praising others
• Maintain a positive approach and motivate team when things go wrong or demands are high
• You identify talent and provide opportunities for those individuals who wish to progress or learn new skills
• Takes responsibility for personal and team development needs taking account of learning styles and available learning/training methods of delivery
• Uses professional judgement/expert knowledge to make informed decisions