Tell us about your experience of our planning service
The National Customer and Stakeholder Satisfaction Survey gives people who have used planning services in Scotland the opportunity to share their views.
Your feedback will help us understand what we are doing well and where we can improve.
We recently updated our Planning Service improvement action plan and introduced changes to improve the customer experience. We would like to hear your views on these improvements and the service you have received.
The survey is managed by the National Planning Improvement Team within the Improvement Service and is open to anyone who has used a planning service in Scotland.
Complete National Customer and Stakeholder Satisfaction Survey
We will use your feedback to help shape future improvements to our planning service.
You can also read the Rapid Review: Embedding Customer Care in Planning Services report, which highlights work being carried out across planning services to improve customer care.