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Scottish Welfare Fund - General enquiry form

This form should only be used for enquiries relating to an existing crisis or community care grant application that is in progress.

Do not use this form to:

  • apply for a crisis or community care grant
  • submit evidence as part of an application that you have already made
  • raise an appeal against a decision on your application.

For any of the above, visit the  Crisis and community care grants information pages (opens in new tab).

Please note that we cannot advise on your eligibility to be awarded a crisis or community care grant without an application being submitted. You can check your eligibility by selecting either apply for a crisis grant or apply for a community care grant on our who qualifies and how to apply page (opens in new tab).

To make an application for the covid-19 self-isolation support grant, visit our self-isolation support fund page (opens in new tab).

If you have an enquiry or a fault relating to items you have received from the Community Care Grant, you must report this directly to The Furnishing Service on

If you have already applied for a crisis or community care grant, please note our response timescales are:

  • 2 working days for crisis grants
  • 15 working days for community care grant

We will contact you on the contact methods you have provided as soon as a decision has been made.