Finance and Corporate Resources - Quarter 2 progress
Progress reports on the Resource Plans are provided at the mid-year point (Quarter 2).
Progress
Our performance management reporting system IMPROVe uses a traffic light format with the following definitions to give a status report on each action or performance measure:
| Status | Definition |
|---|---|
| Blue | Project complete |
| Green | The timescale or target has been met as per expectations |
| Amber | There has been minor slippage against timescale or minor shortfall against target |
| Red | There has been major slippage against timescale or major shortfall against target |
| Report later | The information is not yet available to allow us to say whether the target has been reached or not. This will be reported when available. |
| Contextual | Included for "information only", to set performance information in context. |
The overall summary of Resource Plan progress to date is as follows:
| Status | Statistical measures | Project measures | Total | % |
|---|---|---|---|---|
| Blue | n/a | 2 | 2 | 5% |
| Green | 15 | 13 | 28 | 68% |
| Amber | 4 | 0 | 4 | 10% |
| Red | 2 | 2 | 4 | 10% |
| Report later/Contextual | 0 | 3 | 3 | 7% |
| Totals | 21 | 20 | 41 | 100% |
Data as at 21 Oct 2025
Key achievements
Key achievements to date against each of the six Connect Outcomes are summarised below:
Connect Outcome - Communities and environment
- Nothing to report in this period
Connect Outcome – Education and learning
- No Resource Outcomes for this Connect Outcome
Connect Outcome - Health and wellbeing
- No Resource Outcomes for this Connect Outcome
Connect Outcome - Children and young people
- No Resource Outcomes for this Connect Outcome
Connect Outcome - Housing and land
- No Resource Outcomes for this Connect Outcome
Connect Outcome - Our economy
- No Resource Outcomes for this Connect Outcome
In addition to working towards the Connect Outcomes, we will continually aim to improve and ensure effective and efficient use of resources, and that business will be conducted with integrity and transparency and will operate to the highest standards. In order to monitor and report progress against these values, Resource Outcomes have also been identified, under the heading Delivering the Plan and achieving Best Value. Related achievements to date are summarised below:
- During the period Tuesday 1 April 2025 to Tuesday 30 September 2025, council employees completed 42,293 eLearning modules. In the same period 3,604 employees attended 380 classroom-based events, and 526 employees attended 52 virtual online events.
- The Digital Telecare Project has been formally signed off and closed.
Progress to date against the full suite of measures is contained in the Finance and Corporate Resources Quarter 2 progress report 2025-26 presented to the Finance and Corporate Resources Committee.
Scope for improvement
Measures that have been classified as ‘red' (major slippage against timescale or shortfall against target) are noted below, together with reasons and management actions being taken, and the management action now being taken, where applicable.
Delivering the plan and achieving Best Value
Resource Outcome: Digital and ICT services meet the needs of the council and its customers
| Measure | Comments/Progress | Action by Manager |
|---|---|---|
| Migrate to new integrated housing and property management system | Project Review Board (PRB) considering revised timeline for new go live date | Revised timeline and project plan re-alignment currently underway. |
| Migrate to new Social Work information system | Project Review Board (PRB) considering revised timeline for new go live date | Revised timeline and project plan re-alignment currently underway. |
Resource Outcome: The council demonstrates high standards of governance and sound financial stewardship
| Measure | Comments/Progress | Action by Manager |
|---|---|---|
|
Liquor licensing processing – target 97% |
Our monthly totals for Q2 are as follows:- July 2025 – 91.26% August 2025 – 97.54% September 2025 – 97% This gives a running total of 84.18%, and whilst the PI has not been met all statutory deadlines have been and shows an increase of 8.7% from Quarter 1 which were as follows: April 2025 – 81.32% May 2025 – 74.76% June 2025 – 71.67% (Running total for Quarter 1 was 75.48%)
Quarter 2 was particularly challenging in the month of July for the Team due to preparation for annual fee invoices, and the increase in marriage registrations, as well as an increase in civic and liquor applications, alongside other ongoing business and summer annual leave. The months of August and September were improved and successful in meeting the targets. |
We continue to work towards a sustained improvement in performance, including through planned staff training, recruitment to vacancies, active absence management, review of staff accommodation arrangements and more proactive allocation of tasks. Longer term it is anticipated that the planned introduction of an upgraded licensing case management system in 2026 will also assist. Team Leaders have been reminded to continue to allocate tasks depending on the nature of the business within performance targets where possible. Management team will continue to oversee this. |
| Registration processing – target 97.5% |
Our monthly totals for Q2 are as follows:- July 2025 – 83.78% August 2025 – 99.78% September 2025 – 99.59% This gives a running total of 86.12% for the period, and whilst the PI has not been met all statutory deadlines have been and shows an increase of 10.31% from Quarter 1 which were as follows: April 2025 – 99.35% May 2025 – 84.61% June 2025 – 68.56% (Running total for Quarter 1 was 75.81%) Quarter 2 was particularly challenging in the month of July for the Team due to preparation for annual fee invoices, and the increase in marriage registrations, as well as an increase in civic and liquor applications, alongside other ongoing business and summer annual leave. The months of August and September were improved and successful in meeting the targets. |
We continue to work towards a sustained improvement in performance, including through planned staff training, recruitment to vacancies, active absence management, review of staff accommodation arrangements and more proactive allocation of tasks. Team Leaders have been reminded to allocate tasks depending on the nature of the business within performance targets where possible. Management team will continue to oversee this |
Report later
Measures in the quarterly progress reports which are not blue, red, amber or green can be assigned a status of ‘report later’ or ‘contextual’. A further analysis introduced to aid scrutiny of performance, is to follow up the measures in these categories from the Quarter 4 2024-25 report.
There were no measures identified as ‘report later’ or ‘contextual’ in that report so no further action or analysis is required.