Council rent

Problems paying rent

Paying rent is not a matter of choice, however we understand that there may be times that you will have difficulty paying on time.

If you're behind with your rent or worried about your payments - we can help. Our local area housing office staff can provide advice, help you make repayment plans and help you access debt counselling/money advice services.

If you fail to pay your rent, we will contact you to find out if there is a problem. We use a range of ways of getting in touch to suit your needs. This includes phone calls and visits, email and text messaging. Please read our Rent Arrears Policy for more information.

Our Benefits and Council Tax call centre can also be contacted for advice and access to Housing Benefit and Council Tax Reduction. You can apply for Housing Benefit and Council Tax Reduction online.

Our Money Matters service can give you independent and confidential advice if you are facing debt problems.

You can now check your Rent account balance online using myaccount.

Check my balance