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Housing repairs

Repair timescales

When you report a repair, we will tell you if an inspection is needed:

  • inspection within 5 working days
  • routine repairs within 28 working days
  • emergency repairs attended the same day where possible

Due to high demand, some delays may occur. Please avoid phoning for updates unless your repair becomes an emergency.

Related content

  1. How to report a repair in your home
  2. Gas or heating emergencies
  3. Repair categories
  4. Repair timescales
  5. Prepare for your repair
  6. Repairs you are responsible for

Housing Repairs Centre

Opening hours: Monday - Thursday, 8.45am - 4.45pm Friday, 8.45am - 4.15pm. (Select option 3)

Phone: 0303 123 1010