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Have your say on our new Customer Experience Strategy

- consultation closes 21 August - Complete the survey

Housing repairs

Prepare for your repair

Help our engineers complete your repair safely:

  • do not smoke or vape while we’re in your home
  • keep pets in another room
  • make sure you have enough gas/electric credit
  • clear the area around the repair

If access is unsafe or the area is not clear, your appointment may need to be rescheduled.