Request replacement

If your card has been lost or stolen you can obtain a new one by calling the Customer Service Centre on 0303 123 1015.

You will have to provide your full name, address and date of birth.

Alternatively you can complete our online form.

Strathclyde Partnership for Transport will put a stop on the card so that you are not liable for any misuse of the card should it fall into the wrong hands. The replacement card will be posted to your home address in 5 - 10 days.

If your 60+ National Entitlement Card is due to expire, Strathclyde Partnership for Transport will automatically send out a replacement card, a few weeks before the expiry date. If you have not received this you can contact the SPT Travel Card Unit on 0141 333 3211.

If you have changed address since your last card was issued, please visit the Change of Circumstance page for further information.

older people

Main benefits

  • Removes need for multiple cards and systems
  • Faster, easier transactions
  • One-stop access to public services