What happens after you contact us
After your initial enquiry, a Housing Officer will contact you to talk through your situation in detail. This helps us understand your needs and find the best way to support you.
Your housing interview
The Housing Officer will ask some personal questions. This can feel difficult, so you are welcome to have someone with you for support.
The interview usually takes about an hour. Everything you tell us is confidential. It is important that you describe your circumstances honestly so we can give you the right help.
If you have any communication or support needs, tell us before or during your interview. For example, let us know if you have hearing or speech difficulties.
What you need to bring
Please have as much of the following as you can ready for your interview:
- proof of your current or last address
- identification, such as a passport, driving licence or letter from the Department for Work and Pensions
- your National Insurance number
- details of any children who live with you, such as birth certificates
- information about your tenancy if it is ending, such as a notice to quit or tenancy agreement
- proof of income, such as payslips or bank statements
If you cannot provide these, tell your Housing Officer. We can still help.
What we will ask you
We will ask questions to understand your situation, including:
- how you became homeless or at risk
- where you have lived in the last 3 years
- why you cannot stay in your current home
- whether you have reported any issues to the police or us
- any support needs you may have
- whether you need legal or other advice