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Frequently asked questions

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FAQ's

Q: Who is the card for?

Q: What do I get if I am aged 11-15?

Q: What is the National Entitlement Card?

Q: Who are Young Scot?

Q: How much does the card cost?

Q: How do I get the train travel discount?

Q: When will I get my card?

Q: What is the PASS hologram?

Q: What does the National Entitlement Card look like?

Q: What do you do with the information I give you?

Q: How does the council safeguard my personal information?

Q: What happens if I lose my card or it gets stolen?

Q: How long is the young persons card valid for?

Q: Who is eligible for concessionary travel?

Answer:

You are eligible for concessionary travel if you are resident in Scotland and:

aged over 60
you are blind or partially sighted
or you are disabled.

Please call Customer Services on 0303 123 1015 for further information.

Q: Who is eligible for the companion element of the Concessionary Travel Scheme?

Q: How do I use the bus discount?

Q: What if I wish to complain about the National Entitlement Card?

Q: How can I apply for a card?

Q: What do I get if I am aged 16 - 18?

Q: What do I get if I am aged 19-25 (non-volunteer)?

Q: What do I get if I am aged 19-25 and a volunteer?

Q: What are the benefits and discounts of the young persons NEC?

Q: Where do I lodge my young persons NEC application form?

Q: What other documents do I need to take along with my application?

Q: What if my NEC is lost/stolen/damaged - or I change my address?

Q: What if I lose my bus pass?

Q: Can I use my young persons National Entitlement Card for proof of age?

Q: What is the companion travel card?