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Frequently asked questions

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FAQ's

Q: Who is the card for?

Q: What do I get if I am aged 11-15?

Q: What is the National Entitlement Card?

Q: Who are Young Scot?

Q: How much does the card cost?

Q: How do I get the train travel discount?

Q: When will I get my card?

Q: What is the PASS hologram?

Q: What does the National Entitlement Card look like?

Q: What do you do with the information I give you?

Q: How does the council safeguard my personal information?

Q: What happens if I lose my card or it gets stolen?

Q: How long is the young persons card valid for?

Q: Who is eligible for concessionary travel?

Q: Who is eligible for the companion element of the Concessionary Travel Scheme?

Q: How do I use the bus discount?

Q: What if I wish to complain about the National Entitlement Card?

Q: How can I apply for a card?

Q: What do I get if I am aged 16 - 18?

Q: What do I get if I am aged 19-25 (non-volunteer)?

Q: What do I get if I am aged 19-25 and a volunteer?

Q: What are the benefits and discounts of the young persons NEC?

Q: Where do I lodge my young persons NEC application form?

Q: What other documents do I need to take along with my application?

Q: What if my NEC is lost/stolen/damaged - or I change my address?

Q: What if I lose my bus pass?

Answer:

As of February 2015 young people (aged 16 to 18) no longer require a separate bus pass. You can now access the bus discount by showing the driver your National Entitlement Card.

If you have lost your National Entitlement Card please contact us on 0303 123 1015 so that we can verify your details and order a replacement.

Q: Can I use my young persons National Entitlement Card for proof of age?

Q: What is the companion travel card?