Frequently asked questions

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We only use the information you give us to access your entitlements under the National Travel Entitlement scheme, Young Scot scheme and any additional local services available through the card.

To do this we have to share information with the agencies involved, but we always ask your permission to share data and we will not share your information where you have told us not to.

You can access the information we hold about you under the terms of the Data Protection Act 1998. You will need to do this in writing. Please note, we may need to make a charge for this service.

For advice on how to request information under the Data Protection Act contact us on 0303 123 1015.

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