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Frequently asked questions

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FAQ's

Q: Who is the card for?

Q: What do I get if I am aged 11-15?

Q: What is the National Entitlement Card?

Q: Who are Young Scot?

Q: How much does the card cost?

Q: How do I get the train travel discount?

Q: When will I get my card?

Q: What is the PASS hologram?

Q: What does the National Entitlement Card look like?

Q: What do you do with the information I give you?

Q: How does the council safeguard my personal information?

Q: What happens if I lose my card or it gets stolen?

Q: How long is the young persons card valid for?

Q: Who is eligible for concessionary travel?

Q: Who is eligible for the companion element of the Concessionary Travel Scheme?

Q: How do I use the bus discount?

Q: What if I wish to complain about the National Entitlement Card?

Q: How can I apply for a card?

Q: What do I get if I am aged 16 - 18?

Q: What do I get if I am aged 19-25 (non-volunteer)?

Q: What do I get if I am aged 19-25 and a volunteer?

Q: What are the benefits and discounts of the young persons NEC?

Q: Where do I lodge my young persons NEC application form?

Q: What other documents do I need to take along with my application?

Q: What if my NEC is lost/stolen/damaged - or I change my address?

Q: What if I lose my bus pass?

Q: Can I use my young persons National Entitlement Card for proof of age?

Q: What is the companion travel card?

Answer:

The companion card entitles the holder of a disabled concessionary National Entitlement Card to have one person travel for free with them on the bus, there are some restrictions to the use of this card, i.e. the companion will not travel free on premium fares on night buses.