Housing Services Customer Involvement Strategy 2018-2022
Housing Services Customer Involvement Strategy 2018-2022 | South Lanarkshire Council
| Title | Housing Services Customer Involvement Strategy 2018-2022 |
| Council Resource | Housing and Technical |
| Service Area | Housing |
| Aims and Objectives | The local authority has a statutory duty to prepare a tenant participation strategy under the Housing (Scotland) Act 2001. The Housing Services Customer Involvement Strategy 2018-2022 aims to deliver this duty by broadening the focus and ensure wider engagement from both tenants and other customers. To achieve this aim, the strategy outlines intended actions to further develop customer involvement across South Lanarkshire and details how these will be measured and monitored.
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| Conclusion | The Housing Services Customer Involvement Strategy aims to ensure that customers are empowered and are able to influence how housing services are delivered. In addition to this there are clear links between effective customer involvement and improvements in customer satisfaction, value-for-money, performance and service delivery. The strategy aligns closely with other key strategies and policies including the Local Housing Strategy as well as the ambitions set out within the Council Plan. It is anticipated to have a positive impact on the lives of all customers, regardless of their characteristics, by ensuring that they are provided with a variety of opportunities to become involved in the delivery and development of their housing service.
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| Completion date | 2019 - 2020 |
| Contact Email address | equalities@southlanarkshire.gov.uk |
| Area | Council Wide |
