Accessibility statement

South Lanarkshire Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This accessibility statement applies to South Lanarkshire Council’s website, www.southlanarkshire.gov.uk.

This website is run by South Lanarkshire Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

• change colours, contrast levels and fonts using browser or device settings
• zoom in up to 300% without the text spilling off the screen
• navigate most of the website using a keyboard
• listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We have added the Recite Me web accessibility and language toolbar to our website to make it accessible and inclusive for as many people as possible. The toolbar displays a range of different options for customising how the website looks and how you can access the content.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

• most older PDF documents are not fully accessible to screen reader software
• older videos don’t have captions

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliance(s) and the exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reason(s):

1. non-compliance with the accessibility regulations

a 1.1 External web services

Some of our web services are run by external companies, and they are responsible for their own accessibility.

• Benefits calculator – EntitledTo accessibility statement
• Councillors and Committees - This platform does not publish its own accessibility statement but the team has provided the following: "The CMIS development team maintains a constant review of the current accessibility guidelines and requirements. This review is also done in partnership with our customers (for example, councils) as part of our ongoing and regular user groups. The CMIS development team ensure all public pages are compliant with the current Web Content Accessibility Guidelines (2.0) and where there are areas within the product that need updating we seek to remedy these issues as quickly as possible and also in conjunction with user groups and customers"
• Garden waste permit portal – Pentagull accessibility statement
• HomeOptions self-assessment - An accessibility statement was requested on 11/12/2025.
• Household waste and recycling centre bookings – Pentagull accessibility statement
• Licence applications - An accessibility statement was requested on 11/12/2025. The supplier does not currently have an accessibility statement available. The NEC Assure system is undergoing an upgrade, with an expected completion date of April 2026.
• Maps - ESRI accessibility statement
• ParentPay - An accessibility statement was requested on 11/12/2025.
• Parentsportal – Parentsportal accessibility statement
• Payments - Civica accessibility statement
• Planning and Building Standards portal - An accessibility statement was requested on 11/12/2025. Awaiting response from supplier.
• Report a lighting fault and Report a road fault - W.D.M. Limited states that accessibility requirements are considered within the scope of the software applications that WDM produce. They aim for user interface designs that support accessibility, with WCAG 2.2 AA as their design reference point. Accessibility is not limited to public-facing sites but applies across all areas of their user experience.
• South Lanarkshire Funding Search - SCVO accessibility statement
• Storymaps: Air quality, Public Assets and Wildflower rich grassland  - ESRI accessibility statement
• Trading Standards National Advice Portal – these pages are pulled from a national portal onto our site and we have no control over either the content or the way it is provided.

2. disproportionate burden

We are redeveloping our website using upgraded software in the next 12 months. The following non-compliance with the accessibility regulations will be resolved on the new website. A Disproportionate Burden assessment has been carried out for these elements.

There are a number of images of text below the heading 'highlights' on our homepage, which fail WCAG Success Criterion 1.4.5.

The items 'Publications' and 'Directories' under the heading 'Related items' and the expanded links cannot be accessed by keyboard. This fails WCAG Success Criterion 2.1.1.

3. the content is not within the scope of the accessibility regulations

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Maps are also exempt from the accessibility legislation.

Preparation of this accessibility statement

This statement was prepared on 22 September 2020.

The statement was last reviewed on 17 December 2025.

This website is tested weekly against the WCAG 2.2 AA standard using SiteImprove, with the last full crawl completed before the review of this statement on 15 December 2025. For this testing, we did not sample pages. We performed a full site crawl to establish a more accurate understanding of the accessibility rating.

Feedback and contact information

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, email webfeedback@southlanarkshire.gov.uk.

If you need information on this website in a different format, like accessible PDF, large print, easy read, audio recording or braille, email equalities@southlanarkshire.gov.uk. We’ll consider your request and get back to you in 5 days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).