Accessibility statement

Using this website

This website is run by South Lanarkshire Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 400% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader

We’ve also made the website text as clear as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

To provide the best possible mobile experience some elements are removed to improve the usability and user experience.

We are committed to making our websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

How accessible this website is

We know some parts of this website aren’t fully accessible:

  • you can’t modify the line height or spacing of text. We’ve assessed the cost of fixing this issue and believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment when we next do a major redevelopment of the website, likely to be in 2021
  • PDF documents aren’t fully accessible to screen reader software. However the information you need to be able to request a service or for us to provide a service to you should be on web pages which are screen readable. We are investigating other methods of providing this kind of information. If you need a pdf in a different format you should email
  • embedded videos don’t have captions. We are working on providing BSL films for the top 10 tasks on the website and will caption any new films we make
  • some of our online forms are difficult to navigate using just a keyboard. We’ve assessed the cost of fixing this issue and believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. Our forms package is continually updated by our supplier and we will ask them to put this on their product development road map. Some forms are provided by other third parties and we will also ask them to put this on their product development road maps.

Some or our web services are run by external companies and they are responsible for their own accessibility. These are:

What to do if you can’t access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille you should email

We’ll consider your request and get back to you in 5 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, email

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

How we tested this website

This website is tested weekly using SiteImprove with the last full crawl completed on 15 September 2020. These results were also verified using a subsection crawl via SilkTide. SiteImprove have just released the NextGen release of their application to comply with the 2.1 version of the standard and we are working within the limitations/functionality of the product.

For this testing we did not sample pages, we performed a full site crawl to establish a more accurate understanding of the accessibility rating.

We tested our main council website and the following microsites:

We can send you a copy of the latest report if you email

Browsers and display issues

We do our best to use the latest web standards in the design and build of our websites. We suggest you use one of following browsers:

  • Mozilla Firefox
  • Internet Explorer version 8 or above
  • Apple Safari
  • Google Chrome

Our website may look different in some browsers than others but will work in the same way on those listed.

How to use the ReadSpeaker Listen function

ReadSpeaker allows the text on the website to be read out loud to you.  It provides you assistance if you have trouble reading text online.  By having the text read out loud to you, you can understand the information on the website more easily.  This makes the content more accessible and the website more pleasant to visit.  As a user you don't have to download anything.

You simply click the Listen button to listen to the webpage's content. An audio player appears and ReadSpeaker starts reading the text of the webpage out loud.

In the player you can:

  • pause/restart the reading
  • stop the reading
  • use the progress bar to navigate in the audio
  • adjust the volume
  • click the settings icon to adjust the behaviour of the service
  • click the download icon to download the audio file
  • close the player

You can use tab/shift+tab to navigate inside the player and press enter to activate a certain button or link.

You can select a part of the text that you want to listen to and then press the pop-up Listen button that appears next to the mouse pointer. When you click the pop-up Listen button, an audio player appears and ReadSpeaker starts reading the text you have selected.

In the settings menu, you can choose:

  • whether you want to have the text highlighted while read
  • whether you want the text highlighted on a word and sentence basis, sentence only, or word only
  • style and colours for the highlighting
  • whether you want the reading speed to be slow, medium, or fast
  • whether you want the page to scroll automatically to follow the highlighted text
  • whether you want the pop-up Listen button to be shown when text is selected

This statement was prepared on 22 September 2020 and last updated on 24 February 2021.