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Cookies

We want to make our services as easy-to-use and reliable as possible.

When services are delivered online this sometimes means that small pieces of information are placed on your computer or phone. Some of these are called cookies. They cannot be used to identify you personally.

We use the information from cookies to help improve our websites and some features such as our online forms and Locate it will only work with cookies switched on.

These are the cookies we use on our website:

Compliance cookies

These are used to store your cookie preferences. No personal information is collected about you or about your computer

Analytics cookies

These let us recognise and count the number of visitors to our website, and to see how they move around the site. This helps us to improve the website and the services we provide. No personal information is collected about you or about your computer.

We collect the following:

  • _utma
  • _utmb
  • _utmc
  • _utmz

Third party cookies

We use a number of social media tools and external applications such as the planning portal, Locate it and the Housing repairs service. If you already use these tools their cookies may be set through our website. If you don't use them our site will not place these cookies on your computer or phone.

We can't control how third parties use their cookies but for more information on some of the external sites we use see the following:

Functional cookies

These are used when filling out online forms and using Locate it (stores search history). They do not contain any personal information and for the most part are automatically deleted when you close your browser. These are required to make the website work properly so we consider these necessary to provide our web services.

We collect the following:

  • TestCookie - tests your browser to make it accepts cookies and is removed when you leave the site
  • PHPSESSID - stores your session ID. Session data is also stored when you fill out forms but this is stored on the server and not in the cookie. This is removed when you leave the site

Blocking cookies

If you want to block cookies you should follow the instructions for the browser that you use:

If you want to opt out of Google Analytics use the Google Analytics Opt-out tool.

For more information on cookies see the Information Commissioner's Office website.

If you would like information on how to manage cookies yourself, see Internet cookies: what they are and how to use them on Direct Gov's website.

Council Tax privacy statement

Why we collect information about you

We collect and hold information about you, and those in your household, to administer and collect Council Tax, including assessment of your entitlement to benefits, discounts and/or exemptions. We will comply with the Data Protection Act 1998 and retain your information in accordance with the Act.

We will ask for your contact information and use this to contact you about your Council Tax account..

How we use your information

We will use your information for the administration and collection of Council Tax. We may also use your personal details to help prevent and detect crime and/or when required by law and if necessary share it with other public bodies for those purposes. We will not use your personal details for any other purpose without getting your consent first. You may have been asked to give this additional consent at the time when you originally contacted us, for example in an additional section on an application form.

Sharing your information

We will only share information with other organisations where it is necessary, either to comply with a legal obligation, or where permitted under the Data Protection Act, for example, where sharing is necessary for us to carry out the Council Tax function or if there is a public interest to do so such as the prevention and/or detection of crime (see below). This could include the need to disclose sensitive or confidential information such as medical details to other organisations. We may disclose information when necessary to prevent risk of harm to an individual.

At no time will your information be passed to external organisations for marketing or sales purposes or for any commercial use without first getting your consent.

We participate in anti-fraud data matching exercises carried out by other agencies such as the National Fraud Initiative (operated on behalf of Audit Scotland) and the Housing Benefit Matching Service (conducted on behalf of the Department for Work and Pensions). We have a duty to manage public funds properly. As a result, we will use the information you provide to make sure all amounts we are owed are paid on time (for example, by identifying people who have not paid Council Tax and to help people who are entitled to benefits to claim them).

We may also share your information with debt management organisations engaged by us and the courts in relation to outstanding money owed. We may also share your information for the same purposes with other public organisations, including neighbouring councils that handle public funds, and with the police. We may also share your details with other organisations, including credit reference agencies, to help prevent and detect fraud and to confirm who is resident at an address.

Contractors

Where external contractors are appointed to process information on our behalf, there are contracts which require them to keep personal information safe and prohibits them from doing anything with your personal data other than following our instructions.

Statistics and reports

We may use your information (and the occupier’s if different) for related audit, statistics or management information. Personal details will not be used to identify you (and/or the occupier if different) in any reports or analysis or shared with other parts of the council or anyone else. The Council is the data controller for the purpose of the Data Protection Act 1998. The Council’s Privacy Policy sets out the high level principles we operate to in using people's personal data.

Last updated 27 January, 2017

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