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Chat safe: advice for children and young people

Using your mobile phone and the internet

Here are some useful tips for staying safe while chatting on your mobile or using the internet.

Don't give out personal details to people you don't know
Texting, emailing, chatting and video messaging can be fun, but remember, once you send pictures or other personal details, you never know where they might end up.

Always think before you send
Personal details include things like your email or home address, your mobile number or pictures of you or your family and friends.

Never reply to emails or texts from people you don't know
These can contain viruses that could damage your computer, or may have links to expensive chatlines. If you do not know the sender it's best to delete them straight away.
Tell your parents or someone you trust such as a teacher, school nurse or partnership officer, if someone or something makes you feel uncomfortable or worried.
Never be afraid to let someone know if you feel bullied or uncomfortable about anything you've been sent or see online.
Do not meet up with anyone you have met online without telling an adult you trust.
People aren't always who they claim to be online so if they ask to meet up always tell someone.

Top tips to keep you safe

  • do not give out your name, address or telephone number to people you don't know
  • do not arrange to meet anyone you don't know
  • if you are not sure about something, ask an adult you trust
  • do not use a web cam without letting a parent or trusted adult know and always switch it off when you're not using it.
  • never play the 'happy slapper' game

If you are concerned about cyberbullying you can download our pack of leaflets for parents, children and young people.

For online advice about internet safety visit the thinkuknow website.

Council Tax privacy statement

Why we collect information about you

We collect and hold information about you, and those in your household, to administer and collect Council Tax, including assessment of your entitlement to benefits, discounts and/or exemptions. We will comply with the Data Protection Act 1998 and retain your information in accordance with the Act.

We will ask for your contact information and use this to contact you about your Council Tax account..

How we use your information

We will use your information for the administration and collection of Council Tax. We may also use your personal details to help prevent and detect crime and/or when required by law and if necessary share it with other public bodies for those purposes. We will not use your personal details for any other purpose without getting your consent first. You may have been asked to give this additional consent at the time when you originally contacted us, for example in an additional section on an application form.

Sharing your information

We will only share information with other organisations where it is necessary, either to comply with a legal obligation, or where permitted under the Data Protection Act, for example, where sharing is necessary for us to carry out the Council Tax function or if there is a public interest to do so such as the prevention and/or detection of crime (see below). This could include the need to disclose sensitive or confidential information such as medical details to other organisations. We may disclose information when necessary to prevent risk of harm to an individual.

At no time will your information be passed to external organisations for marketing or sales purposes or for any commercial use without first getting your consent.

We participate in anti-fraud data matching exercises carried out by other agencies such as the National Fraud Initiative (operated on behalf of Audit Scotland) and the Housing Benefit Matching Service (conducted on behalf of the Department for Work and Pensions). We have a duty to manage public funds properly. As a result, we will use the information you provide to make sure all amounts we are owed are paid on time (for example, by identifying people who have not paid Council Tax and to help people who are entitled to benefits to claim them).

We may also share your information with debt management organisations engaged by us and the courts in relation to outstanding money owed. We may also share your information for the same purposes with other public organisations, including neighbouring councils that handle public funds, and with the police. We may also share your details with other organisations, including credit reference agencies, to help prevent and detect fraud and to confirm who is resident at an address.


Where external contractors are appointed to process information on our behalf, there are contracts which require them to keep personal information safe and prohibits them from doing anything with your personal data other than following our instructions.

Statistics and reports

We may use your information (and the occupier’s if different) for related audit, statistics or management information. Personal details will not be used to identify you (and/or the occupier if different) in any reports or analysis or shared with other parts of the council or anyone else. The Council is the data controller for the purpose of the Data Protection Act 1998. The Council’s Privacy Policy sets out the high level principles we operate to in using people's personal data.

Last updated 27 January, 2017