National Customer and Stakeholder Satisfaction Survey

The National Customer and Stakeholder Satisfaction Survey is an annual survey undertaken by the National Planning Improvement Team in the Improvement Service. This survey is intended to be filled out by all users of the Planning Authorities in Scotland to collect your views on the service you have received. They will use this to identify areas for improvement.  

The survey should only take a few moments of your time, and all your responses help the Planning Authorities improve their offer to you.  

Please note that this survey seeks feedback on your experiences only in relation to the Planning Authority and not other services such as Building Standards.

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The survey closes on 9 January 2026.