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will be temporarily unavailable from 10am today (Wednesday 30 November) for essential maintenance.

Complaints Handling

Following a Scottish Government review of Social Work complaints, our system changed with effect from 1 April 2017. This brings the complaints largely in line with the handling arrangements in place across the wider public sector along with NHS handling procedures which also changed on 1 April 2017.

For more information and how to make a complaint please go to our 'Have your Say' page.