Bulk uplifts

In terms of Environmental Protection Act (EPA) 1990, the Controlled Waste Regulations (CWR) 1992 and current council policy, the council has introduced a charge for the uplift of household bulk waste. The Household bulk waste service will be provided in accordance with the following terms and conditions: 

1. The Agreement 

1.1 This agreement is between the resident (“you”) and South Lanarkshire Council (“the council”) for the provision of the bulk uplift collection service (“the service”). 

1.2 By booking and paying for the service, you are deemed to have accepted these terms and conditions and the council’s privacy notice, forming a contractual relationship between you and the council (“this agreement”). 

2. The service and eligibility 

2.1 The council provides the service to domestic properties subject to council tax. For the avoidance of doubt, the service will not be used for bulky waste arising from commercial activity.  

2.2 All domestic residents living within the council boundary are eligible to apply for the service. 

2.4 By accepting these terms, you confirm that you are satisfied with the scheduled uplift date. The council reserves the right to amend collection dates if required. 

2.5 The council is legally required to collect some waste types separately; therefore, different items may be collected on different days. You will be advised of this at the time of booking, if applicable.  

2.7 The council disposes of or recycles all items in line with current Scottish Waste Guidelines and legislation. 

2.8 The council and/or where applicable any third party contractor holds all appropriate Waste Management licenses. 

3. Contract period 

3.1 In line with council policy, the council charges the service. Payment is taken at the time of booking. You must pay the applicable fee detailed on the website. No discounts or concessions apply. 

3.2 This agreement commences on the date the council receives a completed booking request and payment and terminates upon completion of the uplift.  

3.4 The council will aim to carry out the service on the specified booking date. However, in circumstances where this is not possible, due to unforeseen circumstances, such as but not limited to, bad weather or vehicle breakdowns, the council will aim to collect the items within five working days of the original date and you will be notified of this rescheduled collection date by email.  

4. Presentation of your uplift 

4.1 The items for collection must be placed within the curtilage of your property unless you are advised of otherwise at the time of booking. The items should be placed at the closest point to the road or footpath, as specified in your booking, so they are easily accessible to the collection crew.   

4.2 You must allow the council access to the curtilage of property to carry out the service. You must ensure that the area where the items for collection are being placed can be accessed by the collection crew. Where access is gained via an electronic entry system or a locked gate, the resident must have made arrangements that will permit access for the crew on their arrival. Collection crews will not enter resident houses to collect waste, except for limited circumstances and where appropriate disclaimer forms have been signed by the resident.  

4.3 We are aware that the design and/or location of certain properties will mean some residents will still have to present bulky waste at the kerbside. You will be informed at the time of booking if this applies to you. Items must be placed in such a manner that will not cause obstruction or hazard. 

4.4 Only items detailed on the uplift request are collected. Items not detailed on the uplift that are placed outwith the curtilage of the property may be considered flytipping. 

4.5 The council will not be able to complete your request if the conditions within your property pose a risk for collection crews.  Examples of when the Council may deem it to be unsafe to access your property include: ungritted, icy paths or steps, unrestrained pets, uneven or obstructed ground, overgrown branches, shrubbery, or any other circumstance which could pose a risk to the health and safety of collection crews. The Council will notify you if we have been unable to complete your uplift because the conditions within or outwith your property have been deemed unsafe.  

4.6 Items for uplift must be made available for collection by 7am on the scheduled collection day and no earlier than the day before. If the uplift is not made available for collection on the scheduled day, the council will return to make one further attempt to carry out the service. You will be notified by email when this re collection date is scheduled for. If collection is unsuccessful again due to the items not being made available by 7am on the re collection date, a fresh booking and repayment will be required for collection. 

4.7 Items must be made available in accordance with the guidance provided at the time of booking and the guidance included in the South Lanarkshire Council Website under the “How to prepare your uplift” section. Items not made available in accordance with the guidance will not be collected, and crews will issue automatic notifications explaining issues. The council will return to make one further attempt to carry out the service and if unsuccessful again due to the items not being placed in accordance with the guidance provided at time of booking, a fresh booking and repayment will be required for collection.  

4.8 By using the service, you accept that the collection crew will take photographs of the items before and after collection to verify that the uplift has been successfully completed.  

5. Service conditions 

5.1 Only household items may be collected. A full list of acceptable items is available at the time of booking. 

5.2 The council may terminate this agreement if waste arises from commercial activity, with no refund. 

5.3 No refund is issued where third parties remove items before the council attends and no cancellation has been made by you, except for situations where there has been sustained failure by the council to carry out the services due to events outwith the council’s control.  

6. Cancellation 

6.1 Cancellations of the service must be made no later than 15:30 the day prior to the scheduled collection. 

6.2 Cancellations must be made via the link in your confirmation email or by calling 0303 123 1020 

6.4 Refunds, where permitted, are automatically issued to the original payment card. 

7. Events outside the council’s control 

7.1 An event outside the council’s control includes strikes, extreme weather, natural disasters, power failure and technological failure. 

7.2 The council is not responsible for delays or failures caused by such events. 

7.3 Service resumes as soon as reasonably practicable following such an event. 

7.4 Refunds, where permitted, are automatically issued to the original payment card. 

7.5   The council will not be liable for any loss of profit or any direct or indirect, special or consequential loss, damage, costs, expenses or other claims (whether caused by the council's employees, contractors, agents or otherwise) in connection with its provision of the service or the performance of any of its other obligations under this agreement or with your use of the service, whether as a result of breach of contract, breach of statutory duty, delict (including negligence), or otherwise howsoever arising. 

8. Complaints 

8.1 Details on how to make a complaint can be found on the council website. 

9. Privacy 

9.1 Any information about you that we hold must be treated lawfully and correctly in line with the safeguards outlined in the UK General Data Protection Regulation (UK GDPR). 

This means that any personal information that is held by us must be lawfully, fairly and transparently processed, processed for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes, adequate, relevant and limited to what is necessary in relation to those purposes for which they are processed, accurate and, where necessary, kept up to date, kept only for as long as necessary and in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technological and organisational measures. 

9.2 The council will use your personal details to contact you from time to time in relation to the provisions of this service.