Fraud management
Tell us if you suspect fraud
If you think someone is committing fraud or wrongdoing involving our services, you can report it to us. This could include misuse of public funds, false claims or dishonest activity.
Anyone can report a concern, including residents, employees, contractors and suppliers. We treat all reports seriously and handle them in confidence.
How to report fraud
You can report a concern in the way that suits you:
- by phone:
- internal audit: 01698 452618
- whistleblowing line: 0303 123 1015
- by email:
- in writing:
Executive Director Finance and Corporate Resources
for the attention of the Internal Audit Manager
Council Offices
Almada Street
Hamilton
ML3 0AB - benefit fraud:
report directly to the Department for Work and Pensions
When you report a concern, try to include:
- what you think has happened
- where and when it happened
- any names or details you know
You do not need proof, but as much detail as possible will help us investigate.
If you want your report to stay confidential, tell us when you first get in touch so we can protect your identity.
What happens next
We will:
- review the information you provide
- investigate where needed
- take action if wrongdoing is found
- use what we learn to prevent future issues
Our internal audit team follows clear procedures to make sure all concerns are handled fairly.
If you are not satisfied
We aim to investigate concerns fully and fairly. If you are not satisfied with our response, you can raise your concern with:
- Scottish Public Services Ombudsman
Bridgerside House
99 McDonald Road
Edinburgh
EH7 4NS
- Audit Scotland
4th Floor
102 West Port
Edinburgh
EH3 9DN
What to do next
- report concerns as soon as possible
- include as much detail as you can
- tell us if you want your report kept confidential
- read our whistleblowing policy for third parties