How to pay

Payments should always be made to the council direct.

Council Tax is paid every month from April to January. Before you start paying your Council Tax, you will need your: 

  • Council Tax reference number (eg XXXXXXXXX)
  • Account name on your Council Tax bill
  • Bank and/or credit or debit card details 

Important: We do NOT accept discounted payments offered by other/third party companies. If you have been asked to make payments by an other/third party, you can contact Consumer and Trading Standards for advice.

Customers who pay by Direct Debit can win a year free from Council Tax payments. Sign up to pay by Direct Debit and you will automatically be entered into our prize draw in April of each year.

If you pay by Direct Debit

  • You can choose to pay every month on either the 1st, 7th, 14th, 21st or 28th of the month
  • Your Direct Debit may need up to 14 days to be set up
  • We'll send you a new bill to confirm your payment dates and how much you will pay each month  
  • There is no need to cancel your Direct Debit after your January payment and start it again in April - your Direct Debit can be left running but no payments will be taken in February or March. 

If you pay Online

Payments must reach your Council Tax account by the 1st of the month.

If you pay by Phone

Payments must reach your Council Tax account by the 1st of the month. Contact our 24-hour payments call centre on 0303 123 1005 to make payment.

Problems paying your Council Tax

If you're having problems paying your Council Tax bill, please contact us straight away. Don't let the problem get worse.


You can register online to receive your Council Tax bill and any other information about your Council Tax electronically.


Registering for myaccount will allow you to check your Council Tax online. Once registered, you can view the following:

  • your balance
  • your payments
  • any adjustments applied to your account (for example - a discount, exemption or Council Tax Reduction)
  • your most recent bill

24 hour payment call centre

Phone: 0303 123 1005