Radio Teleswitch Service (RTS) meter

Don’t delay – the RTS switch off is on the way! Do you have a Radio Teleswitch Service (RTS) meter?

The technology that supports RTS electricity meters will switch off from 30 June 2025. Without the technology to tell RTS meters when to swap between peak and off-peak rates, they may no longer work properly, and it may mean that your heating and hot water supply stops functioning as normal.

Please provide us with up-to-date information on the status of your RTS meter by using our online form.

Contact your electricity supplier to upgrade your RTS meter

If you have an RTS meter, your electricity supplier should get in touch to arrange an upgrade to a smart meter before the deadline of 30 June 2025.

If your electricity supplier hasn't contacted you and you have an RTS meter, contact them and ask for your meter to be upgraded. 

Electricity suppliers must ensure you have a suitable meter installed, and that your service is not disrupted.

Suppliers are expected to replace all RTS meters before the Radio Teleswitch Service technology ends in June 2025.

Not sure if you have an RTS meter?

You may have an RTS meter if:

• Your home has a separate switch box near your meter with a Radio Teleswitch label on it
• Your home is heated using electricity or storage heaters
• There is no gas supply to your area, including households in rural areas and high-rise flats
• You get cheaper energy at different times of day, for example, you might be on an Economy 7, Economy 10, or Total Heat Total Control tariff

For more information on the switch off, please visit www.ofgem.gov.uk or search ‘rts switch off’ in your internet browser.