Pest control

If you are a council tenant you should contact your local housing office.

Environmental Health can help and advise the owners of domestic property if you are concerned about an infestation of:

  • mice
  • wasps 
  • rats
  • squirrels
  • biting insects and other insects of public health significance
  • nuisance bird deterrent advice

Due to the decline in the bee population we will only remove bees if they are a risk to health - see photos below.

Pest control advice

An Environmental Health Officer can come to the property to identify what the problem is and give advice. For a call out contact us on 0303 123 1015. 

We can arrange for the treatment of biting insects and other insects of public health significance, such as bedbugs, fleas or cockroaches.

For more information see the British Pest Control Association website.

Pest control treatments

We can arrange treatment for domestic properties which are infested with the following:

  • mice
  • wasps 
  • rats
  • squirrels

Timescales

If your pest control treatment request is taken and you have received a payment receipt by 3pm then you will be visited on the next working day - please note that a specific time for visits can't be provided. If you receive your payment receipt after 3pm the visit will take place in 2 working days. This work is carried out by our external contractor, Excel Environmental Services.

If the pest is inside the property you must be available to allow the inspection to go ahead. If the problem is outside such as a wasps nest you do not have to be present.

If you are reporting rats, mice or squirrels, the contractor will visit weekly until bait is no longer taken. If you are not present for the visit, the contractor will leave a card detailing the action they have taken.

Between the months April to September, our contractor will aim to visit between 8am and 4.30pm however if high volumes of requests are received it may be later in the day before a visit is carried out.  If the contractor has not visited by 4.30pm please do not call us for an update as the contractor will work on until all scheduled jobs for that day are complete.

Charges

You will be charged if a pest controller visits your property whether any treatment is carried out or not. Charges are as follows:

  • treatment of rats, mice, wasps and bees - £50.74
  • removal of squirrels is £76.15 if the premises are proofed
  • removal of fleas/cockroaches/bedbugs and dermestes beetles - £50.74

Card payment can be made over the phone on 0303 123 1005.

If you are a council tenant you should contact your local housing office.

If you are requesting a treatment for wasps please be sure that the insects spotted are wasps and not bees as you will be charged for the call out.

Treatment for wasps takes around 3-5 days to take effect, if the nest is still active after this time you can request a revisit but this must be within two weeks of the first visit otherwise you will be charged again.  Should a new nest appear, you will be charged again for treatment.

Honey bee

Honey bee

Bumble bee

Bumble bee

Wasp

Wasp

Masonry bee

Masonry bee