Sensory support service

If you have sight loss, hearing loss or both, we can support you to stay safe, independent and confident in your daily life. Our Sensory Support Team helps people of all ages across South Lanarkshire, including families and carers. You can contact us at any time to ask for help, advice or an assessment.

What sensory loss means

Sensory loss includes any level of hearing loss, sight loss or a combination of both.

Hearing loss can be mild to profound and may affect one or both ears.
Sight loss describes vision that cannot be corrected with glasses or contact lenses. You may notice blurred vision, light sensitivity or changes in what you can see.
Dual sensory loss (deafblindness) is when someone has significant difficulties with both hearing and vision, making communication and daily tasks much harder.

How we can help

Our rehabilitation officers and assistants will work with you to:

• Assess the challenges you face day to day
• Give advice and training to help you manage your sensory needs
• Provide equipment, if you are eligible, and show you how to use it
• Support communication needs
• Improve mobility and confidence when getting out and about
• Offer information for carers
• Connect you with useful local or national organisations

If you have low vision you may be issued a Certificate of Visual Impairment (CVI) (Scotland) form which will be shared with Sensory Support team who will manage the registration process as required. Further information can be found within the support available section.

How to contact us

You can make a referral using our social work enquiry form, or phone your local social work office on 0303 123 1008.

British Sign Language users can contact us through Scotland’s video relay service at Contact Scotland BSL.

Support and further help

You can also contact local retailers, national charities and advice agencies for equipment, financial help or guidance on benefits and grants. Contact information and links can be found on our Signposting and support information page.