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Community Alarms and Telecare

Telecare is a range of devices and services that help older and vulnerable people stay in their own homes independently and safely rather than having to move into care.

Examples include devices that trigger a response from a call centre, including falls monitors, motion sensors, smoke and gas detectors.

It allows people to call for help at any time day or night, on any day of the year.  By activating the alarm when assistance is required, this sends a call to the centralised control centre.

An operator can respond to the call in a variety of ways:

  • provide reassurance
  • arrange for an alert responder to attend the home
  • contact a key holder who will have access to the home or can release keys
  • contact the doctor, the ambulance service, police or fire and rescue services

Telecare devices are linked to the Community Alarm System which operates via a BT telephone line.

We have a call centre response which operates 24 hours a day. If you need to report a problem please call 0303 123 1008.

To pay a Community Alarm or Telecare invoice please go to our online payments section. Payments can be made by cash or card at any Pay Point facility or Post office. Please present your invoice when making a payment.

If you think you or your family would benefit from a Telecare Service, you should contact your local Social Work Office and ask for a Community Care Assessment to see if you qualify for the service.

For more information on Telecare and Community Alarms please read our brochure or for more information on equipment, adaptations and occupational therapy please visit our webpages.