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Housing and Technical Resources

Housing Services

Housing Services is responsible for providing a wide range of front-line housing services. The Council manages over 25,000 homes and also provides a range of services to the wider community.  The main services are: Management of Council housing stock and estates

  • Allocation and letting empty houses
  • Sheltered housing services
  • Homelessness services and tenancy support
  • Collection of rent and rent arrears
  • Anti Social investigation services
  • Community Wardens service
  • Mediation service
  • Care taking services in multi storey flats
  • Management of Gypsy Traveller sites

Services can be accessed through a network of local Q and A and Housing Offices or through our Customer Services call centre.  In rural areas, services can also be accessed via our community flats which provide access to a range of local services. 

In addition to our front line services, Housing services also has to meet a range of statutory, strategic and policy requirements including the delivery of key strategies and plans which help to shape the type of services provided. These include:

  • Local Housing Strategy including Homelessness strategy
  • Community Safety, Anti-Social behaviour and Tenant Participation strategies
  • Service Plans to support the continuous improvement agenda
  • Planning and delivery of new affordable housing and neighbourhood regeneration
  • Planning to meet particular housing needs
  • Policy development and review