Road and lighting faults

You can report issues on local roads and street lighting using our online forms or by phone for emergencies. This helps us investigate and carry out repairs as needed.

Do not use our form for trunk roads or motorways. These are managed by other companies and must be reported through the Trunk roads and motorways page.

Report a road fault

Use our roads fault form to report problems on public roads. You can report:

• potholes
• defective slabs
• footpaths or kerbs
• signs and street furniture (such as bollards and guardrails) that are broken or fallen over
• blocked road gullies
• overgrown hedges and other vegetation
• flooding
• defective footbridges, parapets and guard rails
• traffic lights

We prioritise and repair faults based on our safety inspection procedures and guidance manual.

When using the form, select ‘Report other faults’ at the top right to choose the correct fault type.

Street Lighting

Emergency lighting faults

Call us straight away if the fault is dangerous. We aim to respond within 2 hours.

Emergency faults include:

• lighting damaged by vehicles or vandalism
• exposed wires or damaged doors on units
• hanging light fittings
• three or more lights not working in a row

Call:

• 0303 123 1015 (Monday to Thursday, 8.45am to 4.45pm, Friday until 4.15pm)
• 0800 24 20 24 (outwith office hours)

Report a street lighting fault

For non‑emergency lighting issues, use our lighting fault form. Give as much detail as possible, including the location and type of problem.

You will receive an email to confirm your report has been submitted. We will investigate and carry out repairs where needed.

Please note that repairs to dark lamps can take up to 30 working days.