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Parentsportal - Q and A

What happens once I link my child?

Once a link request has been submitted it sits with the school for approval. These will be approved when schools return on 14 August for primaries and over the summer for secondaries.  Check your email for status confirmation.

Technical Issues?

If your link has been approved and you still have problems go to the More button at the bottom of the app screen and select Help & Support.

If your link is pending approval, please wait until it has been approved by the school.

Notification Alerts?

Parents will receive an email when a new notification has been issued by the school. The Improvement Service is working on push notifications for the app and should be available after the school holidays.

Do I have to sign-up?

Schools will be using parentsportal as their main communication method with parents to help us become more sustainable by reducing the amount of paper it prints and sends home. We would ask parents to keep this in mind when deciding whether they sign up. If parents do not wish to sign up then their school will continue to communicate with them and each school will decide how they do this.

Will Parent Councils be able to use the app?

Parent Councils can ask their school to issue a communication on their behalf, such as issuing a flyer or newsletter, but they will not be able to access the portal to issue their own communications.

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