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Non-domestic rates - account enquiries

Use our account enquiry form if you need help with your non-domestic rates account.

You can use it to ask about:

  • payments or missing payments
  • refunds
  • name changes
  • requesting a copy bill
Make an account enquiry

Getting your non-domestic rates reference number

If you’ve had a bill from us before, you can request a copy bill to get your reference number.

If you have not had a bill and need to register your business, complete our change to owner, occupier or tenant form.

Uploading evidence

We may ask you to upload documents with your form. If you need help, read our guidance on uploading files to online forms.

Processing times

We aim to respond within 10 working days.

Due to high volumes of customer contact, there may be delays, but we will process your enquiry as soon as we can.