Non-domestic rates - account enquiries

If you have an enquiry about your account, including payments or missing payments, refund requests, name changes or copy bill requests, you can use our account enquiry form.

If you require a note of your non-domestic rates reference number, you can request a copy bill if you have had a bill from us. If you have not had a bill from us and wish to register your business, please complete our change to owner, occupier or tenant form to register your business.

You may be asked to upload evidence on your application form. If you need help with this, see our guidance on uploading files to online forms.

We aim to process your enquiry within 10 working days. Due to current volumes of customer contact and correspondence, there may be a delay to this timescale.  

We are working hard to reduce our response times and will process your enquiry as soon as possible.