Illegal street traders

We often hear from people who have been tricked by cold callers pretending to be builders or gardeners.

These callers usually turn up without warning and say there’s an urgent problem with your home or garden. Worried, people often agree to work on the spot and end up paying too much for poor-quality repairs.

Watch out for distraction burglars too. These are people who pretend to be from the council or a utility company. They distract you while someone else sneaks in and steals from your home — or they do it themselves once inside.

Here’s how to stay safe:

• If someone knocks on your door offering to do repairs, ask what the problem is and take your time. Get quotes from other local traders before agreeing to anything.

• You could save money and get better work done.

• Always check our approved Buy With Confidence traders before starting any home repairs or improvements.

• If someone says they’re from the council or a utility company, ask to see their ID.

• Still unsure? Call the company to check, but don’t use any phone number they give you. Instead, look up the number yourself using a trusted source.

Stay safe, and don’t be rushed into making decisions on your doorstep.