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Comments, compliments and complaints procedure

Getting help to make your complaint

If you feel you can't make a complaint yourself we will accept complaints from someone representing you. We can take complaints from a friend, relative or advocate, if you have given them your consent to complain on your behalf.

The following organisations can provide further advice and support, depending on the nature of your complaint. Information on services available in your area can be found on their website.

Scottish Independent Advocacy Alliance

Citizens Advice Scotland

If you are unsure who to speak to or want some general advice, please email the Corporate complaints team.