Launch Recite Me assistive technology myaccountMyAccount login image

Our online rent service

is currently under maintenance, apologies for any inconvenience

Comments, compliments and complaints procedure

Making your complaint

There are some things we cannot deal with through our complaints handling procedure. These include first time requests for a service, along with some of the following:

There are some other things that we cannot deal with through our complaints handling procedure. This is where a right of appeal exists and includes some of the following:

If other procedures or rights of appeal can help you resolve your concerns, we will give information and advice to help you.

Making your complaint

Please tell us what has gone wrong and how you want us to resolve the matter. We will require your full name and address to respond to your complaint. If you choose to remain anonymous, we will be unable to respond to you.

Other ways to make your complaint

You can also make your complaint in person, by phoning our Customer Services Centre on 0303 123 1015, or in writing to Freepost RSGJ-EYAE-EFBC, South Lanarkshire Council, 45 John Street, Blantyre, Glasgow G72 0JG (you do not need a stamp).