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Online payments

- there may be some disruption to online payments on Sunday 14 April 2024 due to essential maintenance

Comments, compliments and complaints procedure

Making your complaint

There are some things we cannot deal with through our complaints handling procedure. These include first time requests for a service, along with some of the following:

There are some other things that we cannot deal with through our complaints handling procedure. This is where a right of appeal exists and includes some of the following:

If other procedures or rights of appeal can help you resolve your concerns, we will give information and advice to help you.

Making your complaint

Please tell us what has gone wrong and how you want us to resolve the matter. We will require your full name and address to respond to your complaint.

If you choose to remain anonymous, we will be unable to respond to you.

Other ways to make your complaint

You can also make your complaint to the Resource or Service you have been dealing with by contacting them directly by phoning 0303 123 1015 to make an appointment or in writing to South Lanarkshire Council, 45 John Street, Blantyre, Glasgow G72 0JG. 

You can also find more information on our Getting help to make your complaint page.