Missed bins

If your bin was missed yesterday or today, do not report it. Your bin may still be emptied by the end of the next working day after collection is due.

There can be many reasons for a delay in your bin being emptied. Bad weather, roadworks, or a vehicle breakdown might mean we don't get to you at the usual time. These are rare occurrences and our aim is to minimise any impact on householders. 

Before you report a missed bin check the Bin collections and calendar information.

Changes to collection routes may mean that your bin is collected at a different time than normal - please make sure your bins are always presented before 7am on your collection day.

Don't report a missed bin if:

• none of the bins in your street have been emptied – please leave the bin out and we’ll get to it as soon as possible
• your bin was not out by 7am
• it's half-emptied – if your bin is not fully emptied due to the material being compacted, or frozen in winter months, it is your responsibility to loosen the material ready for your next scheduled collection
• there is a tag on your bin, please see you've bin tagged for more information
• the bin was too heavy for the crews to collect. Heavy materials such as soil and rubble should not be put in wheeled bins. You should book a bulky uplift instead
• the bin was left somewhere the crew couldn’t access – this is particularly important if you have an ‘assisted collection’
• if you have placed extra bags next to the bin - we will not uplift extra bags. If you can't keep it until your next collection, you can take it to any of our Waste and recycling centres
• we will not uplift more than one black/green bin – each household is permitted to have one non-recycling bin and only one will be emptied
• the bin lid was not fully closed

Bin collections over the festive period

There will be no bin collections on Thursday 25 December and Friday 26 December 2025 and Thursday 1 January 2026.

Monday, Tuesday and Wednesday collections will be carried out as normal during Christmas week and New Year week. Thursday and Friday collections the week following Christmas will be carried out two days later than normal and collections on the week following New Year will be carried out one day later than normal.

Please ensure that bins are not overfilled, lids are fully closed and no excess waste is presented beside your bin. 

The collection dates are listed below:

All collections will return to normal on Monday 5 January 2026.

Burgundy (food and garden waste) bins

The collection of burgundy bins will be suspended over Christmas and New Year. The last uplift date will be Friday 19 December 2025. The first uplift date of 2026 will be Monday 5 January.

To report a missed bin please use our online form.