Missed bins

If your bin was due to be collected yesterday or today, please do not report it yet. Your bin may still be emptied by the end of the next working day after the scheduled collection.

Collections can sometimes be delayed because of bad weather, roadworks or vehicle breakdowns. These situations are uncommon, and we work to keep disruption to a minimum.

Before reporting a missed bin, please check your bin collections and calendar information.

Put your bin out on time

Collection routes can change, which means your bin may be collected at a different time than usual. To make sure we can empty it, always put your bin out before 7am on your collection day.

When not to report a missed bin

Please do not report a missed bin in the following situations:

If collections are delayed

• none of the bins in your street has been emptied. Leave your bin out. We will collect it as soon as possible

If the bin was not presented correctly

• your bin was not out by 7am
• the bin lid was not fully closed
• the bin was placed where the crew could not access it. This includes assisted collections

If there was a problem with the contents

• the bin was too heavy. Do not put soil, rubble or similar waste in bins

To report a missed bin please use our online form.