Council Plan Connect 2022-27: Quarter 2 Progress Report 2024-25

Blue

Project complete

Green

The timescale or target has been met as per expectations

Amber

There has been minor slippage against timescale or minor shortfall against target

Red

There has been major slippage against timescale or major shortfall against target

Report later

The information is not yet available to allow us to say whether the target has been reached or not. This will be reported when available

Contextual

Included for ‘information only’, to set performance information in context

Blue

N/A

1

1

2%

Green

24

19

43

70%

Amber

4

4

8

13%

Red

2

1

3

5%

Report later/Contextual

5

1

6

10%

Totals

35

26

61

100%

Number of road casualties in South Lanarkshire during 2024.

Amber

Provisional casualty figures are available for first seven calendar months of 2024, when there were 211 casualties. Of these, there was 1 fatal casualty, 79 serious casualties and 131 slight casualties. There were 0 child fatal casualties, 5 children seriously injured and 23 children slightly injured.

These can be compared with the same period in 2023, when there were 220 casualties. Of these, there were 4 fatalities, 69 serious casualties and 147 slight casualties. For children in 2023, there were 0 child fatal casualties, 11 children seriously injured and 15 children slightly injured. It should be noted that traffic volumes have now returned closer to pre-Covid levels which is reflected in the casualties numbers.

Percentage of total household waste that is recycled in 2024

Amber

This measure is reported per calendar year, so the calendar year to date figure for January to June 2024 is 42.94% and is lower than the annual target of 50%.

However, it is noted that the figure rose to 46.97% during the period from April to June 2024.

The inability to recycle Waste Upholstered Domestic Seating (WUDS) means that this type of waste goes to landfill, and is affecting the percentage of total household waste that is recycled. However, it is not possible to measure exactly what the impact is as the specific amount of WUDS going to landfill is not recorded. The percentage of total household waste that is recycled will continue to be monitored.

Percentage of streets found to be acceptable during Litter Monitoring Systems Surveys

Amber

Surveys are undertaken three times per year. The figure to date reflects the results from the first survey only.

With two more surveys to be undertaken over the year, there is still potential that the target at year end will be met.

Prepare an Open Space Strategy in partnership with Glasgow and Clyde Valley Green Network Partnership and other council services

Amber

Engagement on the Council's Open Space Strategy and Play Sufficiency Assessment will be carried in quarter three of 2024/25.

It is anticipated that a draft Open Space Strategy will be reported to the Planning Committee in September 2025, slightly later than first indicated.

Draft Local Transport Strategy will be presented to Committee in Autumn 2024

Amber

An initial draft structure of Local Transport Strategy (LTS) was submitted to the Community and Enterprise Resource Committee in April 2024. To allow for the strategy to take cognisance of the latest Transport Scotland guidance issued in June 2024, consultation on the draft Local Transport Strategy will now be undertaken in Autumn 2024, with the draft LTS to be presented to Committee for approval, potentially, in February 2025.

Percentage of reports submitted to the Children’s Reporter within agreed timescales.

Red

To address this, monthly meetings are now taking place with locality Fieldwork Managers and representatives from the Scottish Children's Reporters Administration, providing an opportunity for the Reporter to flag up reports early. Further actions taken to address improvement include early tracking of reports by Service Managers, and improved staffing levels which has been a locality improvement activity for all front-line managers in Children and Families. We are confident that with the above measures in place, the target will be met within the next quarter.

Percentage of people on CPO unpaid work requirement seen within five working days by their case manager.

Red

In the year to date 70% (243 out of 347) orders were inducted within timescales.

A text reminder service has been implemented for all unpaid work service users to encourage attendance at unpaid work. This is supported by 4 weekly reviews for all non-attenders as standard, regardless of circumstances, to ensure robust management of the order(s).

Percentage of people starting their placement within seven days of a CPO unpaid work.

Red

In the year to date, 68% (236 out of 347) orders were inducted within timescales.

A text reminder service has been implemented for all unpaid work service users to encourage attendance at unpaid work. This is supported by 4 weekly reviews for all non-attenders as standard, regardless of circumstances, to ensure robust management of the order(s).

Percentage of care at home hours reduced through Home First intervention.

Amber

To date, 419 Home First episodes have been successfully completed, with care packages being reduced by 28%.

The service has again seen an increased number of service users with more complex needs over the quarter. This has resulted in reduced opportunities for reablement and rehabilitation with service users and has subsequently led to a reduction in the hours reduced at the end of the Home First journey. A revised eligibility criteria is currently being finalised to maximise the potential benefits of the service for service users.

Embed the principles and practices in the Inclusion Framework across schools, to improve outcomes for children and young people, and provide a progress report to the Education Resources Committee.

Amber

New Framework for Inclusion and Equality has been launched to all Head Teachers at Inclusion Conference 2024. Progress report against the framework will be submitted to the next Education Resources Committee

Report on the progress on the training programme provided through the Additional Support Needs Continued Professional Development hub.

Amber

Progress has been assessed and relayed to all schools at Inclusion Conference. Easier ways to engage and a map of the hub has been provided to improve engagement.

No of times we did not, meet our obligation to complete the annual gas safety check by annual anniversary date (SSHC)

Amber

5 services beyond target date, all now complete. Issues identified have now been resolved

% of Housing Options interventions where Homelessness prevented

Red

As at quarter 2, 356 (57.42%) homeless cases prevented. The operating context in relation to the prevention of homelessness remains extremely challenging. The prevailing socio-economic conditions continues to adversely impact upon the ability to prevent homelessness during 2024/25. This trend has been mirrored nationally.

Continue to implement Rapid Rehousing Transition Plan

Red

5th and final RRTP annual review reported to committee, ongoing actions incorporated into new Homeless Strategic plan.

Actions identified to address severe pressure on homelessness services are being monitored closely, and impact will be reported to committee as part of annual review process.

Number of business support interventions per annum by Economic Development (grants, loans or advice)

Amber

This year represents a transition for the Business Gateway changing from a contract based, external provider model to an in house model. Since this change a decision was made that all referrals for business advice be referred directly to the Business Gateway and from now on they will be the public facing organisation for business support in South Lanarkshire.

The previous model was target driven around the number of business engagements which diluted the effectiveness of service delivery.

Through a revised customer focused service approach appropriate target levels will be established through this first year of altered service delivery.

Number of new South Lanarkshire business starts supported by Business Gateway

Amber

This year represents a transition for the Business Gateway, changing from a contract based external provider model, to an in house model which will reflect a more customer focused, rather than target driven, delivery model.

This first year target and performance reflects the two months of transition when there was a physical move and then employee training.

The target has been adjusted to reflect expectations over a 10 month period.

Delivery of the Levelling Up Fund grant funded projects through the Clydesdale Way and Shawfield Remediation with a value of £6.7m in 2024-25

Amber

The final onboarding of both projects between the council and the UK Government, and Dumfries and Galloway and the UK Government, have been delayed subject to review by the UK Government of spend. Further information expected in the 30 October 2024 Budget Statement.

Clydesdale Way: The procurement exercise for the Project Management Contract has concluded and the contract can be awarded if/when the Levelling Up Fund (LUF) award is confirmed.

Shawfield: the council continues to work closely with Clyde Gateway who are fully sighted on the UK Government's (UKG's) position regarding the LUF and the implications of the current UK Government spending review.

Money Matter Advice – to write off 20% of all debt dealt with by bankruptcy or creditor write offs

Red

This is a new target set for 2023/24 with 20% target based on the 23% that was achieved in 2022/23. The level of debt written off by creditors for clients is dependent on a variety of factors including the type of debt involved and the range of debt solutions available. Money Matters offer options on debt solutions to support the client and explain the implications of each, however the selection of any one solution is a decision for the client to take. Also, once a debt solution is selected, there can be a time delay between verifying the debt and a successful solution being implemented and this can also impact performance.

Liquor licensing processing target - 97% within service targets

Amber

Whilst the PI has not been met over this Quarter, performance has improved on a monthly basis, with July being 61%, August 84% and September 94%. We will continue to ensure that priority is given to urgent, time critical service requests.

Pay invoices within the target of 28 days

Amber

Payment of invoices continues to make steady progress since Oracle Fusion went live on 1 April: the Payables team continue to work closely with Resources to improve performance on invoice holds

Registration processing target - 97.5% within service targets

Amber

Monthly figures are improving however running totals are still below the target. Team Leaders have been reminded to allocate tasks depending on the nature of the business within performance targets where possible.

Implement the new Social Work IT system by October 2024.

Red

The Social Work case management system replacement project is now working to a revised implementation date. The additional time will take into consideration the complexities around the finance systems, data migration, data quality and ensure sufficient testing is undertaken. To date significant progress has been made as the project continues to progress with the implementation. A fully comprehensive familiarisation and training plan is in place. In addition business change processes are in place to support all services at go live.