Essential safety checks in your home

We have a legal duty to keep you, your family and your neighbours safe. One way we do this is by checking the electrical system in your home every five years. These checks help reduce the risk of electric shocks and fires and make sure your home is safe to live in. This page explains what happens during an inspection, what you need to do, and how to spot electrical dangers.

Why electrical checks are needed

Electrical installations can wear out over time. Wires, sockets and fittings may become unsafe without you realising. Regular inspections help us find and fix problems early, before they cause harm or damage.

Only a certified electrician can carry out an electrical safety inspection and issue a safety certificate. This is required under UK law.

What happens during the inspection

During the visit, the electrician will:

• look for risks of electric shock
• check for fire hazards
• make sure circuits and equipment are not overloaded
• check wiring, sockets, switches and lights
• carry out small repairs if needed to make the system safe

Most inspections are straightforward, but access to sockets, switches and the consumer unit is essential.

Your appointment

We will write to you in advance with an inspection date. If the appointment does not suit you, contact us as soon as possible to rearrange.

At the time of the visit, please follow any health or safety guidance we give and allow the electrician space to work safely.

Remedial electrical work

Sometimes we need to carry out minor repairs so the installation meets safety standards. This may include replacing a faulty socket, switch or part of the consumer unit. These works are important for your safety and must be completed.

Signs of electrical danger

Contact us straight away if you notice:

• hot, cracked or scorched sockets or plugs
• loose or frayed wires
• burning smells
• lights flickering
• fuses blowing or circuit breakers tripping often

How you can reduce risk

You can help keep your home safe by:

• keeping cables off floors and away from carpets
• not overloading sockets
• using extension leads safely and only when needed
• fitting the correct bulb wattage

In an electrical emergency

• Turn off the power if it is safe to do so
• During office hours, call 0303 123 1010
• Outside office hours, call 0800 242024

Help us keep you safe

Please give access for inspections and report problems early. Working together helps keep everyone safe.