Regulation and inspections from external bodies

Scottish Housing Regulator

The Scottish Housing Regulator checks how well we deliver housing and homelessness services. This page explains what the regulator reviews, what information we must provide each year, and what you can do if you are unhappy with how your landlord performs.

What the Scottish Housing Regulator reviews

The regulator will review our services for people who are homeless, with a focus on:

how people access homeless services
the quality and use of temporary accommodation
homes that do not meet the Scottish housing quality standard

These reviews help make sure services are fair, safe and meet national standards.

Information we must submit

Each year, we must send key information to the regulator. This includes:

an annual assurance statement, confirming we meet our legal duties
the annual return on the charter, which reports how housing services perform
energy efficiency information for social housing

This information helps the regulator understand how services are delivered and where improvements are needed.

Read the engagement plan

You can download and read the full engagement plan, along with other related documents, on the Scottish Housing Regulator website. This explains what the regulator will look at and how they work with us.

Reporting a serious service failure

If you are a council tenant or rent from a housing association or co‑operative, you should always raise any problems with your landlord first.

If the issue is not resolved, you can report a significant performance failure to the Scottish Housing Regulator.

This may apply if a landlord:

does not meet the outcomes of the Scottish social housing charter
reports performance that does not reflect what tenants experience
does not meet regulatory standards
acts, or fails to act, in a way that puts tenants’ interests at risk

Take action

Read the engagement plan
Raise concerns with your landlord
Report an unresolved serious failure to the regulator