Regulation and inspections from external bodies

Engagement Plan

The Scottish Housing Regulator will review South Lanarkshire Council's services for people who are homeless, with a particular focus on the following areas:

• how people access the service
• temporary accommodation
• homes not meeting the Scottish Housing Quality Standard

South Lanarkshire must also submit the following regulatory returns:

• Annual assurance statement
• annual return on the charter
• energy efficiency standard for social housing

To download and read the full details of the Engagement Plan, as well as other information and documentation, please visit the Scottish Housing Regulator website

Significant performance failures

If you are a tenant of a registered social landlord (RSL) such as a housing association or co-operative, or if you are a council tenant, you should report it to us. If we have not resolved it then you can report a significant performance failure (SPF) to the Scottish Housing Regulator (SHR). 

A significant performance failure is where a social landlord:

• fails to meet the outcomes of the Scottish Social Housing Charter or outcomes agreed locally with tenants;
• has not reported its performance annually to tenants or the reported performance doesn't reflect actual performance;
• fails to meet the Scottish Housing Regulator's (SHR) Regulatory Standards; or
• the landlord's action(s), or failure to take action, puts tenants' interests at risk.

.  The Scottish Housing Regulator website has more information on significant performance failures.