Regulation and inspections from external bodies

We regularly take part in inspections, assessments and audits to check that housing services are safe, well run and deliver value for money. These checks help make sure we meet legal duties, improve services and remain accountable to residents.

What is reviewed

Our housing services are reviewed through a range of national and independent frameworks, including:

• the Scottish Housing Charter, which measures how well housing services meet national standards
• Housing revenue accounts checks, which review how we manage and spend rent income
• the Best Value Framework, which looks at how efficiently services are delivered
• shared risk assessments, including work with audit scotland
• specialist audits such as pennington choices for gas safety and niceic for electrical work
• benchmarking through scotland’s housing network and housemark, which compares our performance with other landlords

Why this matters

These reviews help:

• keep tenants safe
• improve service quality
• identify risks early
• make sure money is spent properly

They also help us learn from good practice across the housing sector.

Find out more

You can read more about how we plan and manage these activities in our Housing and Technical Resources, Resource Plan.