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Council Housing Allocation Policy

The council's Housing Allocation Policy aims to:

  • prioritise those with the most need
  • respond to local needs
  • make best use of the available housing
  • achieve and maintain stable communities
  • have a clear and fair process that complies with the law

Who is on the waiting list

There are around 16,000 applicants on the HomeFinder housing register. This is made up of applicants with a range of housing needs, including:

  • statutorily homeless
  • living with friends or family
  • private sector tenants

Over the last year statutorily homelessness applications has gone down from 3,000 to around 2,000.

If you are interested in finding out more about how we let vacant council housing including sheltered housing, you can download the following documents

As well as the Allocation Policy we have eight Local Letting Plans which make sure we can respond to local housing needs and circumstances.

If you are homeless or threatened with homelessness see our Homelessness pages.

What you can expect from us

We aim to provide a quality service at all times and provide the highest standard of customer service. To make sure that we deal with your housing application effectively we have set the following standards for how we manage your housing application.

We aim to:

  • assess your application within ten working days of receiving all necessary information;
  • amend your application within five working days of receiving details of the change in your circumstances;
  • review your application every year;
  • write to advise you that a change has been made to the status of your application (for example, your application has been cancelled, suspended or deferred) within three working days of the change being made

Related content

  1. Council Housing Allocation Policy
  2. Local Letting Plans