Homelessness

What is homelessness and how can we help?

We aim to provide good quality housing service at all times.

Our housing support service will continue to be delivered via face-to-face meetings where possible. Where this is not possible, they will be conducted by telephone.

If you are homeless and have nowhere to live, or you are threatened with homelessness you can speak to someone in confidence by telephoning 0303 123 1012 – Option 5

If you require somewhere to stay and our offices are closed, you can telephone the emergency freephone number on 0800 24 20 24

You can be homeless if

You do not have anywhere to stay
You are living temporarily with family or friends
It is not reasonable for you to continue to stay in your accommodation
Your landlord has stopped you getting into your house
Your house is below a tolerable standard
You are at risk of violence or threats of violence
You are living in a hostel or bed and breakfast

You can be threatened with homelessness if you

Have been asked to leave where you are living
Have missed some rent or mortgage payments
Are having problems with neighbour or people in your local area
Are having problems with your landlord

How can we help?

If you are homeless or threatened with homelessness it is very important that you contact us to discuss your needs.

Office Hours – 8.45am - 4.45pm – 0303 123 1012 Options 5

Out with Office Hours – 4.45pm – 8.45am – 0800 24 20 24

When you contact us we will

Treat your call as confidential
Complete an initial housing enquiry
Offer you temporary accommodation if you need it
Provide you with information and advice
Advise you of the timescales and the next steps