Homelessness

After your interview, your Housing Officer will review your application and write to you with a decision within 28 days. To avoid delays, make sure you give us any documents we have asked for as soon as you can.

How we assess your application

We will use the information you provided, along with any extra evidence, to understand your situation fully.

We will look at whether you:

• are homeless or at risk of becoming homeless
• became homeless intentionally (for example, if a decision you took led to you losing your home when you knew this could happen)

Sharing and checking information

To help assess your application, we will ask for your permission to:

• contact other services or organisations for relevant information
• share your details with housing associations to help meet your housing needs

We only share information when it is necessary and always handle it carefully.

Help improve our service

If you have experience of homelessness, you can help us improve how we support others. You can:

• take part in short surveys
• join meetings or events
• give feedback on our services

Getting involved is optional, but your views help us make services better for everyone.