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Your homeless application

Following your interview regarding your homelessness application the Housing Officer will aim to make a decision on your application and write to you within 28 days.  It is therefore important for you to provide the Housing Officer with all the documentary evidence you may be asked for. 

The Housing Officer will require you to give permission to

  • Seek information from any appropriate source in relation to your homeless application
  • Share information with Registered Social Landlords for the purpose of addressing your housing need.

The Housing Officer will from the information you have provided carry out an investigation to establish if you

  • Are Homeless or Threatened with Homelessness
  • Became Homeless Intentionally – (where you deliberately did or did not do something that resulted in you being fully aware that this would cause you to become  Homeless with nowhere to stay)

Office hours:

Monday to Thursday 8.45am to 4.45pm

Friday 8.45am to 4.15pm

First Wednesday of every month 11am to 4.45pm

Phone: 0303 123 1012 Option 5

Out with office hours - 0800 24 20 24

Your view is important to us

We are keen to work with people who are currently or have recently become homeless to help us to continue to improve our services to prevent people from becoming homeless and to support those who are.

This can take place in various ways such as, attending group meetings/events, reviewing our services, or answering short surveys.

If you think you would be interested in this and would like further information, please email us at providing your name and contact details and we will contact you.

Homelessness services (out of hours)

Phone: 0800 24 20 24

Local housing office

Opening hours: Monday to Thursday 8.45am to 4.45pm, Friday 8.45am to 4.15pm. First Wednesday of every month 11am to 4.45pm

Phone: 0303 123 1012