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Your homeless application

Following your interview regarding your homelessness application the Housing Officer will aim to make a decision on your application and write to you within 28 days.  It is therefore important for you to provide the Housing Officer with all the documentary evidence you may be asked for. 

The Housing Officer will require you to give permission to

  • Seek information from any appropriate source in relation to your homeless application
  • Share information with Registered Social Landlords for the purpose of addressing your housing need.

The Housing Officer will from the information you have provided carry out an investigation to establish if you

  • Are Homeless or Threatened with Homelessness
  • Became Homeless Intentionally – (where you deliberately did or did not do something that resulted in you being fully aware that this would cause you to become  Homeless with nowhere to stay)

Office hours – 8.45am - 4.45pm – 0303 123 1012 Options 5

Out with office hours – 4.45pm – 8.45am – 0800 24 20 24

Homelessness services (out of hours)

Phone: 0800 24 20 24

Local housing office

Our offices are closed until further notice. If you need to contact us the best way to do this is by email or phone. Please note our phone lines don't open until 11am on a Wednesday.

Phone: 0303 123 1012